Director – Crisis Communications & Issues Management

Capstone Hill Search; Chicago (IL); Hybrid; USD 160,000 - 200,000; Full time

Job summary

Capstone Hill Search is partnering with a leading global investment firm to recruit a Director for the Issues Management & Corporate Reputation team in Chicago.

The role is highly strategic, focused on real-time operational issues and protecting the organization's reputation across a large consumer-facing portfolio.

Preference for Chicago, New York; remote setup possible for a strong candidate.

Qualifications

• Experience advising organizations through operational crises.
• Strong cross-functional leadership and stakeholder management.
• Background in corporate affairs or crisis communications.

Responsibilities

• Operational incidents and business continuity issues
• Property and site-based crises
• Resident and customer issues within a B2C environment
• Law enforcement and emergency response coordination
• Community and local stakeholder issues
• Litigation-sensitive situations
• Executive and corporate reputation
• Crisis preparedness and response

Skills

Crisis communications

Stakeholder management

Cross-functional leadership

Incident response

Job description

Chicago, New York preferred. Would consider Remote setup for strong candidate | $160,000–200,000 + Bonus

Capstone Hill Search is partnering with a leading global investment firm on a search for a Director to join its established Issues Management & Corporate Reputation team.

This is a highly strategic in-house role focused on managing complex operational issues and protecting the organization's reputation across a large, consumer-facing portfolio.

Unlike many corporate crisis positions that focus primarily on financial communications, M&A or executive messaging, this role is centered on real-time operational issues requiring sound judgement, cross-functional leadership and stakeholder management.

• Operational incidents and business continuity issues
• Property and site-based crises
• Resident and customer issues within a B2C environment
• Law enforcement and emergency response coordination
• Community and local stakeholder issues
• Litigation-sensitive situations
• Executive and corporate reputation
• Crisis preparedness and response

We're particularly interested in speaking with individuals who have advised organizations through complex operational issues within sectors such as:

• Hospitality
• Consumer & Retail
• Infrastructure
• Transportation
• Other operationally intensive, customer-facing industries

Candidates may come from either an in-house corporate affairs, issues management or crisis communications function, or from a strategic communications consultancy where they have advised clients through operational crises rather than predominantly transaction-led or financial communications work.

This is an outstanding opportunity to join a highly respected investment organization, working alongside senior business leaders on some of the company's most important reputational and operational challenges.

Please note that due to the high value of applicants, if you have not heard from Capstone Hill Search then you, unfortunately, have not been selected for this role.

Capstone Hill Search: public relations, public affairs, digital, corporate communications, stakeholder, government & investor relations. Working across North America, UK & Europe, the Middle East, Asia and Australia.