Growth & Operations Lead, Online Programs

Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Retirement plan with employer-contriub

Tuition benefits

Paid time off & holidays

Pittsburgh transit bus pass

Family Concierge support

Job summary

CMU Online seeks an Associate Director to support the operation, management and day-to-day operations of CMU Online's portfolio of graduate and professional education programs, under the direction of the Senior Director.

Working across marketing, recruiting/enrollment, and program management, the role ensures effective operations, successful program launches, and continued growth by aligning systems, processes, and resources with the unit's objectives.

Qualifications

• Bachelor's degree required; advanced degree in management, higher education administration, business administration, or a related field preferred.
• Minimum of five years of progressively responsible experience in higher education administration, program operations, project management, or a related field.
• Experience coordinating complex operations, cross-functional initiatives, and organizational projects.
• Experience in online education, continuing education, or professional education preferred.

Responsibilities

• Support CMU Online's strategic priorities, operational plans, and growth initiatives.
• Coordinate day-to-day operations across marketing, recruiting, enrollment, and program management.
• Monitor enrollment and KPIs; prepare reports and analyses to support planning and decision-making.
• Identify operational challenges and opportunities; develop recommendations and implement changes.
• Track major initiatives, deadlines, and deliverables with escalation as needed.
• Coordinate with functional directors to support collaboration and program growth.
• Assist with evaluating program opportunities and portfolio adjustments.
• Develop policies, procedures, workflows, and systems to enable scalable operations.
• Prepare presentations and materials for university leadership and stakeholders.
• Represent the Senior Director in meetings and ensure follow-up on action items.

Skills

Strategy

Operations management

Cross-functional coordination

Data analytics

Education

Bachelor's degree in related field

Advanced degree preferred

Job description

CMU Online seeks an Associate Director to support the operation, management and day-to-day operations of CMU Online's portfolio of graduate and professional education programs, under the direction of the Senior Director.

Working across marketing, recruiting/enrollment, and program management, the role ensures effective operations, successful program launches, and continued growth by aligning systems, processes, and resources with the unit's objectives.