Director, Omnichannel Communications Platform

J.P. Morgan; New York (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Total rewards package

Health care coverage

Employee benefits

Job summary

JPMorgan Chase is seeking a Product Director in Communications to lead enterprise-scale customer communications platforms across SMS, Push, Email, and Secure Messaging, partnering with Communications leadership to drive strategy and governance.

You will oversee a multi-year roadmap, manage vendor relationships, ensure regulatory compliance, and mentor a team of product managers to deliver scalable, secure, and innovative solutions that enhance customer servicing.

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Experience influencing adoption of key product life cycle activities including discovery, ideation, requirements definition, and value management.
• Experience managing executive-level stakeholder relationships across technology, operations, product, and business organizations.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation.
• Partner with the Communications Leadership team to define and execute the product strategy, vision, and multi-year roadmap for customer communications delivery capabilities across orchestration and final delivery of SMS, Push, Email, Secure Messaging, and emerging channels.
• Lead a team of product managers in activities for enterprise-scale communications platforms supporting customer servicing alerts, notifications, and marketing use cases across lines of business.
• Drive platform optimization initiatives, including messaging vendor onboarding, channel expansion, infrastructure transformation, and migration programs.
• Manage relationships with strategic vendors and line of business partners, including contract wellness, performance management, service review, cost optimization, and strategic commitments.
• Oversee financial planning, forecasting, budget management, and business case development for platform investments and strategic initiatives, simplify operations, reduce vendor costs, increase automation, and improve platform scalability and reliability.
• Partner with Technology, Architecture, Cybersecurity, Risk, Compliance, Legal, Controls, and Operations teams to ensure platform resiliency, security, and operational excellence.

Skills

Product leadership

Stakeholder management

Omnichannel communications

Vendor management

Regulatory awareness

Team leadership

Education

Bachelor's degree

Job description

JPMorgan Chase is seeking a Product Director in Communications to lead enterprise-scale customer communications platforms across SMS, Push, Email, and Secure Messaging, partnering with Communications leadership to drive strategy and governance.

You will oversee a multi-year roadmap, manage vendor relationships, ensure regulatory compliance, and mentor a team of product managers to deliver scalable, secure, and innovative solutions that enhance customer servicing.