Product Director - Communications Delivery Platform

JPMorganChase; Wilmington (DE); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase is seeking a Product Director in Communications to shape strategy and governance for enterprise communications delivery capabilities across SMS, Email, Push, Secure Messaging, and emerging channels.

You will lead a team of product managers and partner with Technology, Risk, Compliance, and business lines to deliver scalable, secure solutions that enhance customer servicing while driving efficiency.

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of product development life cycle, technical design, and data analytics.
• Proven ability to influence adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Demonstrated success leading large-scale platform products and strategic transformation initiatives within a highly regulated environment.
• Experience managing executive-level stakeholder relationships and influencing decisions across technology, operations, product, and business organizations.
• Strong understanding of omnichannel customer communications, including SMS, Push, Email, Secure Messaging, and emerging communication technologies.
• Experience managing vendor relationships, contract governance, and financial planning.
• Strong understanding of operations risk, controls, information security, resiliency, and regulatory considerations.
• Experience leading geographically dispersed and cross-functional teams in complex matrixed organizations.
• Bachelor's degree required

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Partner with the Communications Leadership team to define and execute the product strategy, vision, and multi-year roadmap for customer communications delivery capabilities across orchestration and final delivery of SMS, Push, Email, Secure Messaging, and emerging channels.
• Lead a team of product managers in activities for enterprise-scale communications platforms supporting customer servicing alerts, notifications, and marketing use cases across lines of business.
• Drive platform optimization initiatives, including messaging vendor onboarding, channel expansion, infrastructure transformation, and migration programs.
• Manage relationships with strategic vendors and line of business partners, including contract wellness, performance management, service review, cost optimization, and strategic commitments.
• Oversee financial planning, forecasting, budget management, and business case development for platform investments and strategic initiatives, simplify operations, reduce vendor costs, increase automation, and improve platform scalability and reliability
• Partner with Technology, Architecture, Cybersecurity, Risk, Compliance, Legal, Controls, and Operations teams to ensure platform resiliency, security, and operational excellence.

Skills

Product leadership

Stakeholder management

Strategic planning

Experience in enterprise comms

Regulatory/compliance awareness

Team leadership

Vendor management

Budgeting/financial planning

Education

Bachelor's degree

Job description

Job Description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Communications, you will serve as a product leader responsible for shaping the strategy, governance, and evolution of JPMorganChase's enterprise communications delivery capabilities. This role will partner closely with Communications leadership to drive innovation, operational excellence, and business value across critical customer communication channels, including SMS, Push, Email, Secure Messaging, and emerging engagement platforms.

You will combine strategic vision, product management expertise, financial acumen, and strong stakeholder leadership to oversee a complex portfolio of platforms, vendor partnerships, and transformation initiatives. You will work across Product, Technology, Operations, Risk, Compliance, and Lines of Business to deliver scalable, secure, and resilient communication solutions that enhance customer experiences while supporting the firm's long-term digital servicing strategy.

Job Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Partner with the Communications Leadership team to define and execute the product strategy, vision, and multi-year roadmap for customer communications delivery capabilities across orchestration and final delivery of SMS, Push, Email, Secure Messaging, and emerging channels.
• Lead a team of product managers in activities for enterprise-scale communications platforms supporting customer servicing alerts, notifications, and marketing use cases across lines of business.
• Drive platform optimization initiatives, including messaging vendor onboarding, channel expansion, infrastructure transformation, and migration programs.
• Manage relationships with strategic vendors and line of business partners, including contract wellness, performance management, service review, cost optimization, and strategic commitments.
• Oversee financial planning, forecasting, budget management, and business case development for platform investments and strategic initiatives, simplify operations, reduce vendor costs, increase automation, and improve platform scalability and reliability
• Partner with Technology, Architecture, Cybersecurity, Risk, Compliance, Legal, Controls, and Operations teams to ensure platform resiliency, security, and operational excellence.

Required Qualifications, Capabilities, And Skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Demonstrated success leading large-scale platform products and strategic transformation initiatives within a highly regulated environment.
• Experience managing executive-level stakeholder relationships and influencing decisions across technology, operations, product, and business organizations
• Strong understanding of omnichannel customer communications, including SMS, Push, Email, Secure Messaging, and emerging communication technologies
• Experience managing vendor relationships, contract governance, and financial planning.
• Strong understanding of operations risk, controls, information security, resiliency, and regulatory considerations.
• Experience leading geographically dispersed and cross-functional teams in complex matrixed organizations.
• Bachelor's degree required

Preferred Qualifications, Capabilities, And Skills

• Recognized thought leader within a related field
• Experience with digital communications platforms
• Experience with large-scale omni product financial platforms and utilities
• AI-driven communications, personalization, and conversational messaging capabilities.
• Advanced degree preferred

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.