Director of Workforce Training

Goodwill of Southwestern Pennsylvania; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Goodwill of Southwestern Pennsylvania is seeking a Director of Workforce Training to lead the training portfolio within the Human Services division. The role oversees budget, funding sustainability, and program impact while building a strong, capable training team.

Responsibilities include developing digital skills, retail and customer service programs, and pre-apprenticeship pathways with stackable credentials; standardizing eligibility and credentialing; and aligning curricula to

Responsibilities

• Lead the training portfolio within the Human Services division, overseeing budget, funding sustainability, and program impact, while building a strong training team.
• Develop and standardize digital skills, retail, customer service, and pre-apprenticeship programs; design stackable credential pathways; align curricula to employer-validated competencies.
• Engage with employers, funders, partner agencies, and community organizations to strengthen alignment, referrals, and program expansion.

Job description

The client is seeking a Director of Workforce Training to lead the training portfolio within the Human Services division. This role is responsible for aligning all workforce training initiatives with the organization's strategic goals, ensuring responsiveness to labor market demands and participant needs. The Director will provide high-level operational oversight, including budget management, funding sustainability, and accountability for program impact, while cultivating team talent and driving operational excellence.

The Director will oversee the development and standardization of digital skills, retail, customer service, and pre-apprenticeship training programs, ensuring these offerings are accessible and of high quality. Responsibilities include leading the strategic development of training pathways with stackable credentials, standardizing eligibility and credentialing processes, and aligning curricula to employer-validated competencies. The Director will also provide instructional leadership to ensure consistent performance and professional growth across the training team.

In addition to internal leadership, the Director will engage with employers, funders, partner agencies, and internal teams to strengthen program alignment and referral networks. This role will serve as the primary representative for the department on regional task forces, committees, and at community events, supporting the expansion and continuous improvement of workforce training programs to better serve participants and the broader community.