Director of Veterans Services

City of Medford; Medford (MA); On-site; USD 81,000 - 94,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

The City of Medford seeks a Director of Veterans Services to lead access to federal, state, and local veterans benefits. You will serve as a liaison with veterans organizations and help plan events, while guiding a team and coordinating budget and reporting functions for city and state agencies.

Qualifications include a bachelor’s degree in a related field, at least five years in veterans service administration with supervisory experience, and the ability to work with diverse stakeholders.

Qualifications

• Bachelor’s degree in human relations, social work, or related field.
• 5 years of related experience in social work or veterans service administration.
• 5 years of related experience in a supervisory capacity.
• Honorable Discharge from Active duty other than training.
• Class D Driver's license.
• Access to a National VA System Accreditation (beneficial)

Responsibilities

• Meets with veterans, spouses, and dependents to determine eligibility for financial, medical, and administrative assistance.
• Provides screening and counseling and refers veterans to appropriate outside agencies.
• Processes application forms per federal and state guidelines and tracks deadlines for reimbursements.
• Administers departmental budget and maintains financial records and reports for city and state agencies.
• Publicizes and promotes veterans services through media and events.
• Coordinates memorial activities and collaborates with federal/state agencies for veterans events.

Skills

Communication skills

Problem solving

Organizational skills

Public relations

Teamwork

Multi-tasking

Education

Bachelor's degree in human relations, social work, or related field

Job description

POSITION:

Director of Veterans Services

DEPARTMENT:

Veterans Services

HOURS OF WORK

Full-time (35 hours/weekly) Monday, Tuesday, Thursday: 8:30 AM - 4:30 PM; Wednesday: 8:30 AM - 7:30 PM; Friday: 8:30 AM - 12:30 PM.

SALARY:

Weekly: $1,770.41 - $2,071.39 (Non-Union / FLSA Exempt / CAF-15)

BASIC FUNCTION:

The Director of Veterans' Services is responsible for providing veterans access to services on the local, state, and federal levels to which they are eligible. The Director also serves as a liaison with veterans' organizations and helps to plan events.

RESPONSIBILITIES:

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Meets with veterans, spouses, and their dependents to determine eligibility or qualifications for financial, medical, and administrative assistance.
• Provides comprehensive screening and counseling and refers veterans to appropriate outside agencies or service providers.
• Processes application forms in accordance with federal and state guidelines and remains informed of changes to application forms and deadlines with attention to detail in order to ensure reimbursement of financial benefits issued.
• Prepares and is responsible for the administration of the departmental budget; keeps accurate records of expenses and account balances; organizes and maintains all required records and prepares periodic reports for the City as well as state agencies to account for funds and receive reimbursements.
• Publicizes and promotes services and programs available to veterans through various media platforms, including presentations and public events.
• Organizes and coordinates memorial activities of veterans ranging from the Flags on Graves program and display, Memorial and Veterans Day parades, and the appropriate attendance to the graves of veterans; may be required to collaborate with federal and state agencies for events honoring veterans; maintains and stores US flags.
• Performs other related job duties as required.

EDUCATION & EXPERIENCE:

Any equivalent combination of the below-listed education, training, certification, and experience is qualifying.

• Bachelor’s degree in human relations, social work, or related field.
• 5 years of related experience in social work or veterans service administration.
• 5 years of related experience in a supervisory capacity
• Honorable Discharge from Active duty other than training.
• Class D Driver's license.

Beneficial:

• Access to a National VA System Accreditation

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of relevant Massachusetts General Laws related to essential functions and pertaining to veterans and their dependents, specifically Chapter 115 and its amendments. Working knowledge of the methods and principles of veterans' benefits, assistance, case work, administration, and available resources.
• Strong communication and computer skills, problem-solving skills, and efficient organizational skills.
• Ability to multi-task. Ability to communicate effectively both orally and in writing.
• Ability to maintain good public relations and to maintain effective collaborative working relationships with municipal departments, fellow employees, applicants, recipients, veterans, other agencies, and the general public, and to respond in a courteous and professional manner.
• Ability to treat individuals with dignity, fairness, sensitivity, and compassion. Ability to work well with a team and independently.
• Ability to meet deadlines.

The City of Medford is an Equal Opportunity/Affirmative Action/504 Employer Residents of the City of Medford, Women, People of Color, Veterans and Persons with Disabilities are encouraged to apply.