Director of Training & Team Excellence

Chick-fil-A; League City (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

The Ontario Trillium Foundation is seeking a leader to oversee operations in League City, Texas. The candidate will be responsible for managing team training, conducting evaluations, and ensuring adherence to company values. Key responsibilities include leading shifts, managing training documents, interviewing candidates, and fostering a culture of continuous improvement. This full-time position requires strong leadership skills and the ability to drive team performance while maintaining operational excellence.

Responsibilities

• Open / close full-time availability day and night.
• Embody the Operator’s Vision, Mission and Core Values.
• Execute current year Talent & Training Business Plan.
• Proficiency in all FOH positions.
• Be a leader who creates the behaviors we are looking for in the team.
• Lead a shift (opening and closing) with excellence.
• Demonstrate effective peer and subordinate leadership skills.
• Hold people accountable to procedures and policies.
• Skills to effectively interview and screen applicants.
• Knowledge to complete the onboarding process.
• Manage all training documents as necessary.
• Complete eRestaurant Quality Assessment when needed.
• General proficiency and knowledge of BOH positions.
• Oversee a team to recruit new employees.
• Develop criteria for interviewing and selecting candidates.
• Manage and track all applications.
• Select trainers and ensure they are certified.
• Input new employees into the system.
• Partner to ensure employee folders are correct.
• Conduct regular meetings with trainers.
• Do 30, 60 & 90-day evaluations of new employees.
• Recertify team members as needed.
• Ensure all team members trained in new product rollout.
• Manage the eRQA program and provide reports.
• Train team members for catering that aligns with requirements.
• Uniform management.
• Ensure timely completion of training.
• Create and customize training plans.
• Create a culture of continuous improvement.

Job description

General responsibilities:

·Open / close full-time availability day and night

·Embody the Operator’s Vision, Mission and Core Values

·Execute current year Talent & Training Business Plan

·Proficiency in all FOH positions

·Be a leader who creates the behaviors we are looking for in the team and don’t subsidize bad behaviors

·The ability to lead a shift (opening and closing) with excellence

·Demonstrate effective peer and subordinate leadership skills. Command respect because of who you are and what you stand for --- not because of positional authority.

·Hold people at all levels accountable to procedures and policies

·The skills to effectively interview and screen applicants

·Have the knowledge and ability to complete the onboarding process • Be able to walk through and explain the training folders step by step

·Manage all training documents as necessary

·The ability and knowledge to complete eRestaurant Quality Assessment (eRQA)/Director Food Safety Evaluation (DFSE) when needed

·General proficiency and knowledge of BOH positions and procedures.

·Oversee a team of highly motivated ambassadors to recruit new employees from local schools and organizations.

·Develop specific criteria for interviewing and selecting potential candidates.

·Efficiently manage and track all applications.

·Select trainers and ensure they are certified on operational accuracy and have the ability to train others. Be able to fill out paperwork for new employees.

·Be able to input new employees into the system.

·Partner with office delegator to ensure employee’s folders are correct with no errors and up to date.

·Conduct regular meetings with trainers.

·Do 30, 60 & 90 day evaluations of new employees.

·Recertifying team members as needed.

·Make sure all team members in the event of a new product rollout.

·Manage the eRQA program and provide weekly trend reports to the Leadership Team.

·Train and develop team members to perform and execute catering that aligns with Chick-fil-A requirements.

·Uniform management. (Can be done by delegator.)

·Make sure they complete training in a timely manner. To be set by operator and training team.

·Create, manage, and customize training plans for each team member.

·Create a culture of continuous improvement (no shortcuts).