Director of Training

Hiller Plumbing, Heating, Cooling & Electrical; Nashville (TN); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Vacation

Holidays

Medical FSA

401k with Company Match

Employee Referral Program

Job summary

Hiller Plumbing, Heating, Cooling & Electrical seeks a Director of Training to lead design and delivery of organization-wide training programs in a multi-location home services company. The role focuses on creating a care culture, elevating customer and team experiences, and aligning training with strategic goals.

The position requires a bachelor’s degree (or equivalent) and at least five years in training design/ facilitation, with strong leadership and communication skills.

Qualifications

• Bachelor’s degree or equivalent experience required; minimum 5 years in training design and facilitation preferred.
• Strong leadership and mentoring capabilities with proven ability to lead by example.
• Excellent communication, presentation, multitasking, and interpersonal skills.
• Skilled in change management and fostering organizational development.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
• Team-oriented mindset and collaborative approach.
• Valid driver’s license and eligibility under the Company’s insurance.

Responsibilities

• Create a care culture
• Create a positive experience for customers and team members
• Lead the design, coordination, and delivery of effective training and development programs across the organization
• Identify organization-wide training needs to drive initiatives aligned with strategic goals
• Regularly assess and update the training curriculum to ensure relevance and timeliness
• Develop comprehensive training programs using job analysis, career paths, and performance evaluations
• Maintain accurate training documents, including manuals, SOPs, materials, and assessments
• Partner with the Process Control Manager to support policy implementation and process improvement through training
• Coach and support employees and managers involved in training delivery, including certification of district trainers
• Create engaging learning experiences and encourage continuous performance improvement
• Establish and apply evaluation criteria to measure training effectiveness
• Follow up on training completion to evaluate behavioral and performance outcomes
• Collaborate with leaders and departments to identify team and individual development needs
• Support technical training efforts and succession planning strategies
• Engage with third-party education providers and help develop a company-wide online learning platform
• Mentor and lead members of the training team, fostering a culture of development and growth
• Support talent acquisition by helping attract and retain committed team members
• Stay current with industry best practices and adult learning methodologies
• Organize, facilitate, and manage training events, including materials and logistics
• Maintain professionalism and confidentiality at all times
• Participate in continuous professional development and support the onboarding of new hires
• Uphold all company policies, safety procedures, and standards of performance and ethics
• Perform additional duties and projects as assigned by management
• Office-based with required travel to company branches as needed
• Prolonged periods of sitting
• Ability to facilitate training across company locations
• Ability to operate standard office equipment and computers
• Occasionally lift up to 10 pounds
• Willingness to work extended hours, nights, or weekends as necessary

Skills

Leadership

Communication

Change management

Microsoft Office

Teamwork

Education

Bachelor’s degree or equivalent experience

5 years in training design and facilitation

Job description

Our Mission

Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Our Mission

Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

WHY Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

• Our Family Owned & Care Culture
• OUR VALUES
• Healthy Work/Life Balance
• Advancement Opportunities
• 401k Plan w/ Company Match
• Employee Referral Program
• Regular Performance Reviews

Benefits

• Medical, Dental & Vision insurance
• Long and Short-term disability
• Company paid $50,000 life insurance
• Company paid vacation
• Paid holidays
• Medical Flex Spending accounts – Family care

The Director of Training plays a vital role in achieving the company’s strategic objectives and annual goals by delivering exceptional service and support that reflect the vision, mission, purpose, and values of Hiller Plumbing, Heating, Cooling & Electrical (the Company).

Responsibilities

• Create a care culture
• Create a positive experience for customers and team members

Training & Development Leadership

• Lead the design, coordination, and delivery of effective training and development programs across the organization
• Identify organization-wide training needs to drive initiatives aligned with strategic goals
• Regularly assess and update the training curriculum to ensure relevance and timeliness

Program Design & Implementation

• Develop comprehensive training programs using job analysis, career paths, and performance evaluations
• Maintain accurate training documents, including manuals, SOPs, materials, and assessments
• Partner with the Process Control Manager to support policy implementation and process improvement through training

Coaching & Performance Support

• Coach and support employees and managers involved in training delivery, including certification of district trainers
• Create engaging learning experiences and encourage continuous performance improvement
• Establish and apply evaluation criteria to measure training effectiveness
• Follow up on training completion to evaluate behavioral and performance outcomes

Collaboration & Strategic Partnership

• Collaborate with leaders and departments to identify team and individual development needs
• Support technical training efforts and succession planning strategies
• Engage with third-party education providers and help develop a company-wide online learning platform

Leadership & Culture

• Mentor and lead members of the training team, fostering a culture of development and growth
• Support talent acquisition by helping attract and retain committed team members
• Stay current with industry best practices and adult learning methodologies

Administrative & Operational Duties

• Organize, facil-itate, and manage training events, including materials and logistics
• Maintain professionalism and confidentiality at all times
• Participate in continuous professional development and support the onboarding of new hires
• Uphold all company policies, safety procedures, and standards of performance and ethics
• Perform additional duties and projects as assigned by management

Work Environment And Physical Requirements

• Office-based with required travel to company branches as needed
• Prolonged periods of sitting
• Ability to facilitate training across company locations
• Ability to operate standard office equipment and computers
• Occasionally lift up to 10 pounds
• Adequate vision and hearing for computer and communication equipment useWillingness to work extended hours, nights, or weekends as necessary

Position Requirements

• Bachelor’s degree or equivalent experience required; minimum 5 years in training design and facilitation preferred
• Strong leadership and mentoring capabilities with proven ability to lead by example
• Excellent communication, presentation, multitasking, and interpersonal skills
• Skilled in change management and fostering organizational development
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
• Team-oriented mindset and collaborative approach
• Valid driver’s license and eligibility under the Company’s insurance

Visit our website at www.happyhiller.com or www.hillerishiring.com for more information.

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.