Director of Therapy Services

Monarch - Company; Albemarle (NC); On-site; USD 81,000 - 99,000; Full time

Job summary

Monarch - Company is seeking a Director of Therapy Services to provide strategic, operational, and clinical leadership across 13 outpatient behavioral health clinics and the Open Access team.

The role oversees Senior Therapists, ensures high-quality patient-centered care, and maintains on-site presence with two clinic visits per week to support engagement and implementation of organizational initiatives.

Qualifications

• Masters (Required) degree.
• Licenses required include LCSW or LCMHC.
• Driver's License (Valid) - USA.

Responsibilities

• Oversee the setup and monitoring of clinical duties for outpatient therapists.
• Ensure clinically-based assessments and service plans.
• Maintain clear staff communication and meetings.
• Schedule staff and daily operations.
• Investigate clinical operation incidents and follow up.
• Develop relationships with referral sources and community partners.
• Attend community meetings and cross-functional team meetings.
• Monitor compliance with internal and external standards and regulations.
• Maintain trainings and emergency procedures.
• Drive growth initiatives and service excellence across locations.

Skills

Clinical supervision

Counseling/Therapy

Behavioral health operations

Multi-site operations

Education

Masters

Tools

LCMS/LCMHC certifications

LCSW certification

Driver's License

Job description

Scheduled Weekly Hours:

40

Schedule :

Monday-Friday 8am-5pm

Pay Range Minimum:

$90,000.00

Education We're Looking for:

Masters (Required)

Certifications We're Looking For:

• Drivers License (Valid) - USA


• Licensed Clinical Mental Health Counselor (LCMHC) - State Board of Licensed Professional Counselors


• Licensed Clinical Social Worker (LCSW) - State Social Work Certification and Licensure Board

Experience We're Looking For:

• Clinical Supervision Experience | 2 Years | Required


• Counseling/Therapy Experience | 3 Years | Required


• Experience in behavioral health, integrated care, or outpatient clinic operations | 5 Years | Required


• Experience managing multi-site outpatient healthcare or behavioral health operations | 3 Years | Not Required

Additional Details:

• The Director of Therapy must be fully licensed in one of the following:


• Licensed Clinical Social Worker (LCSW)


• Licensed Clinical Mental Health Counselor (LCMHC)

Job Description Summary:

The Director of Therapy Services provides strategic, operational, and clinical leadership for outpatient therapy services across 13 outpatient behavioral health clinics and the Open Access team. This position is responsible for the direct oversight of Senior Therapists and supports the delivery of high-quality, patient-centered care while ensuring consistency in clinical practice, operational performance, regulatory compliance, and organizational standards across all locations.

The Director of Therapy Services is accountable for the development, implementation, and oversight of therapy service delivery models, workforce planning, productivity management, quality outcomes, staff engagement, and financial performance. This position is expected to maintain a regular on-site presence at outpatient clinic locations, including approximately two clinic visits per week, to foster staff engagement, support operational consistency, strengthen relationships with clinic teams, and ensure effective implementation of organizational initiatives. Working collaboratively with clinic leadership, psychiatric providers, interdisciplinary teams, and executive leadership, this role drives service excellence, improves patient access and experience, promotes clinical best practices, supports growth initiatives, and advances organizational goals.

What You'll Do:

• System Setup and Monitoring: Oversee the setup and monitoring of systems to ensure the effective, accurate, and timely completion of clinical duties for outpatient therapists. This includes ensuring adherence to agency-specific timelines and evidence-based practices for the assigned service line(s). Responsibilities include overseeing processes such as timesheets, payables, billing, clinical supervision, staff education, HR processes, triage, emergency services delivery, and clinical documentation.


• Assessment and Service Plan Development: Ensure that each individual served has a clinically-based, medically necessary, and culturally sensitive assessment and service plan, forming the foundation for all service provision.


• Staff Communication: Develop and maintain clear communication systems for staff, including regular staff meetings, communication memos, one-on-one updates, and effective communication across shifts, teams, divisions, consultants, outside agencies, families, and management.


• Staff Scheduling and Operations: Establish systems to ensure staff schedules and daily operations meet the needs of individuals being supported.


• Incident Investigation and Follow-up: Investigate clinical operation incidents and complaints received both internally and externally, and provide necessary supervisory follow-up.


• Referral Source Development: Cultivate and maintain positive working relationships with referral sources, including individuals, families, staff, monitoring and licensing agencies, organizations, and funders.


• Community Engagement: Attend and take leadership roles in community meetings within the assigned Outpatient services area and cross-functional team meetings.


• Meeting Attendance and Participation: Attend and actively participate in provider meetings with funding sources, audits, surveys, staff meetings, agency meetings, and other relevant meetings pertaining to outpatient therapy services.


• Compliance Monitoring: Stay informed of internal and external standards and ensure systems are in place to monitor program compliance and auditing.


• Policy and Regulatory Compliance: Demonstrate knowledge of and comply with agency policies, procedures, and applicable state and federal regulations related to program areas.


• Maintain trainings as required and requested


• Demonstrate knowledge of emergency procedures and assist in crisis situations


• Demonstrate knowledge of and comply with all agency policies and procedures


• Complete all other relevant responsibilities assigned by the supervisor


• Driving and travel may be required

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs o