Director of Outpatient Service

Paving the Way MSI; Washington; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Tuition assistance

Vision insurance

Wellness resources

Job summary

Paving the Way MSI is seeking a Director of Outpatient Services to lead a mission-driven outpatient behavioral health clinic. You will supervise clinicians, ensure timely documentation, and collaborate on organization-wide standards while overseeing daily outpatient operations.

You will drive clinic expansion into new markets, manage staffing, training, and performance data, and coordinate with QA, Compliance, HR, billing, and credentialing teams to uphold accreditation readiness.

Qualifications

• Master's degree or higher in a clinical field.
• Active, independent DC behavioral health license qualifying you to serve as a Chapter 30 Clinical Administrator.
• 3+ years of behavioral health experience including assessment and direct treatment.
• Experience supervising clinicians and managing outpatient/program operations.
• DC LICSW eligible if supervising LGSWs providing psychotherapy.

Responsibilities

• Lead clinic operations, including scheduling, referrals, intake, waitlists, staffing, admissions, transfers and continuity of care.
• Provide supervision and coaching to clinicians; conduct required supervision and support professional development.
• Oversee behavioral health integration service and internship programs; build employment pipelines.
• Provide assessments, psychotherapy, treatment planning within license; target 10–12 sessions weekly.
• Review notes, plans, and discharge documents; ensure co-signatures and address deficiencies.

Skills

Leadership

Clinical supervision

Data-driven decisions

EHR proficiency

Education

Master's degree in Social Work / Counseling / Psychology

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Director of Outpatient Services

Drive Clinical Excellence. Strengthen Operations. Expand Access to Care.

At Paving the Way MSI (PTWMSI), you will lead a mission-driven outpatient behavioral health clinic, develop clinicians, improve access to treatment, and build reliable systems that support quality care.

Position Summary

As our Director of Outpatient Services, you will serve as the designated Clinical Administrator for our Free-Standing Mental Health Clinic (FSMHC) under DC DBH Chapter 30. Reporting to the CEO, you will lead daily clinic operations, supervise approximately 7–9 clinicians, provide direct treatment, and ensure timely, high-quality clinical documentation. You will collaborate with the Director of Clinical Services on organization-wide standards while retaining responsibility for daily outpatient operations.

Why Leaders Choose PTWMSI

• Meaningful leadership supporting individuals and families
• Collaborative, mission-driven environment and growth opportunities
• Medical, dental, and vision coverage; EAP; employer-paid life insurance
• FSA/HSA options, generous paid time off, and 401(k) employer match
• Motivosity recognition, Lifestyle Spending Account, and potential HRSA loan repayment eligibility (position dependent)

What You'll Do

• Lead clinic expansion into VA and MD, scheduling, referrals, intake, waitlists, staffing, admissions, transfers, discharges, and continuity of care.
• Provide supervision and coach approximately 7–10 clinicians, meeting weekly and once monthly for an hour on Saturday or Sunday, provide required individual clinical supervision, and support training, evaluations, and professional development
• Oversee our behavioral health integration service and building that out as well as our internship program and pipeline to employment.
• Provide assessments, psychotherapy, treatment planning, and other services within your license; planning target: 10–12 completed clinical sessions weekly with approximately 10–15 active consumers, adjusted for clinical and leadership needs.
• Review notes, assessments, treatment plans, and discharge documentation; complete appropriate co-signatures and address deficiencies promptly.
• Monitor access, productivity, engagement, outcomes, documentation timeliness, and consumer concerns; use data to improve clinic performance.
• Support clinical risk assessment, crisis response pathways, mandated reporting, and coordination with psychiatric providers.
• Maintain readiness for DC DBH Chapter 30, Medicaid, accreditation, and internal quality standards; partner with QA, Compliance, HR, billing, and credentialing teams.
• Improve workflows, address operational barriers, and support responsible outpatient service growth.

Required Qualifications

• Master's degree or higher in Social Work, Counseling, Psychology, Marriage and Family Therapy, or a related clinical field.
• Active, independent DC behavioral health license qualifying you to serve as a Chapter 30 Clinical Administrator.
• At least three years of relevant behavioral health experience, including assessment and direct treatment.
• Demonstrated clinical supervision and outpatient/program operations experience, including documentation review and performance feedback.
• Eligibility to supervise assigned disciplines; DC LICSW required if personally supervising LGSWs providing psychotherapy.
• Strong clinical judgment, organizational skills, and proficiency with EHRs and performance data.

Preferred

Experience with DC DBH Chapter 30, Medicaid, outpatient operations, chart audits, and accreditation readiness.

Schedule

Full-time; hybrid with onsite leadership and CEO-approved remote work. Onsite coverage and occasional nontraditional hours may be required.