Director of Testing Services

The Chronicle Of Higher Education, Inc.; Norfolk (VA); On-site; USD 85,000 - 94,000; Full time

Job summary

Norfolk State University invites applications for the Director of Testing Services.

The role serves as Chief Test Administrator for campus and national tests, coordinating admissions, placement, and certification exams, while improving services for students and the community.

Qualifications

• Master’s degree in Education, Social Science, or related field; doctorate preferred.
• Minimum five years in test administration and proctoring.
• Higher education experience is required.
• Familiarity with national test sponsor policies and reporting.

Responsibilities

• Coordinate and facilitate admissions, placement, competency, and certification tests.
• Develop training materials and supervise proctors to ensure test integrity.
• Maintain testing center records and annual operations reports.
• Ensure compliance with NCTA standards and sponsor regulations.
• Represent the university at national testing conferences and present findings.

Skills

Test administration

Proctor management

Training & supervision

Reporting accuracy

Data analysis

Cross-department collaboration

Project management

Stakeholder relations

Crisis management

Public speaking

Education

Master’s degree in Education or related field

Doctorate preferred

Tools

Blackboard

Microsoft Office

Adobe Acrobat

Zoom

SPSS

Job description

Purpose of Position:

The Director of Testing Services will serve as the Chief Test Administrator for all campus developed and national tests administered at Norfolk State University. Responsibilities include coordinating and facilitating administration of admissions, diagnostic/placement, competency, and certification tests and assessments; to continually improve services provided to NSU students, prospective students, faculty and the Hampton Roads community. The Director will represent the University at the National College Testing Association annual conference. The Director will make national and local presentations, as required. The Director will develop training materials, provide training, and supervise proctors to ensure the quality and integrity of test delivery and the testing environment in accordance with National College Testing Association (NCTA) standards and national test sponsor regulations. The Director will be responsible for executing annual contracts with national test sponsors on behalf of the University. Duties will include controlling the security of all testing materials received, retained in inventory, and shipped, by strictly following all guidelines and procedures set by the testing entities. The Director will maintain records of revenue paid to the University by national test sponsors and work with Accounts Receivable to establish a process for receiving administrative test fee payments from test-takers. The Director will supervise the administration of proctored online exams or other remote tests. The Director will assist faculty in creating online course evaluations for formative and summative assessment of student learning outcomes. The Director will oversee records management to ensure compliance with all Title III, SACSCOC, University, and national test sponsor policies, procedures, and reporting requirements. The Director will maintain Testing Center utilization records and develop a comprehensive annual Testing Center operations and assessment report. The Director will work with appropriate University offices and departments to research and implement innovative digital technologies to promote quality testing services for faculty, students, staff, and the community. This position reports to the Vice Provost.

KSA’s and or Competencies required to successfully perform the work:

• Understanding of testing policy and procedures necessary for effective test delivery in accordance with national testing standards.
• Ability to develop, implement and monitor departmental policies, procedures, and objectives.
• Ability to work across departments to accomplish objectives.
• Ability to interpret and strictly adhere to university and test sponsor policies, using careful judgment.
• Expertise in training and managing test administrators and proctors.
• Excellent reporting skills.
• Experience with assessment and SACSCOC accreditation reporting.
• Proficiency in communicating with internal and external technical support to investigate and resolve technical issues related to test administration.
• Expertise with word processing, spreadsheets, and databases, Blackboard, SPSS, or other statistical analysis software.
• Experience with crisis management and conflict resolution.
• Ability to establish and maintain positive professional relationships with stakeholders at all levels within the university.
• Considerable administrative experience directly supporting senior-level members of an organization.
• Demonstrated ability to monitor projects and meet and prioritize competing deadlines.

Education, Experience, and Licensure, Certification required for entry into position:

• Master’s degree from an accredited institution in Education, Social Science, or a related discipline; or equivalent combination of education and training that provides the requisite knowledge, skill, and abilities; doctorate degree preferred.
• Experience in a higher education setting.
• Minimum of five years’ work experience in test administration and proctoring.
• Previous experience in test center development and management.
• Familiarity with national test sponsor policies, procedures, and reporting requirements.
• Experience in designing and evaluating testing and assessment measures.
• Demonstrated familiarity with Title III or other federal grant proposal and administration.
• Expert level skill in the use of Blackboard, Microsoft Office, Adobe Acrobat, Zoom and other virtual meeting platforms.
• Experience with collecting and analyzing data using SPSS or similar statistical software.
• Demonstrated familiarity with SACSCOC, SCHEV and other higher education accrediting standards.
• Customer service and public speaking experience.
• Managerial, team building and training skills.
• Demonstrated ability to work independently and collaboratively within and across institutional divisions.

Preferred Qualifications:

• Doctorate degree from an accredited institution in Education, Social Science, or a related discipline.
• Experience in project management.

Salary Range: $85,000 - $94,000

Contact Information:

Name: Office of Human Resources

Phone: [phone]

Email: NO EMAILED DOCUMENTS ACCEPTED

Equal Opportunity Employer

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability.

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.