Director of Technology Operations

American Workforce Solutions; United States; On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Annual bonus

Job summary

American Workforce Solutions seeks a Director of Technology Operations to own SRE, IT, and security functions remotely across the US. You will drive reliability, scalability, and cost efficiency for telecom and enterprise platforms, partnering with engineering and product to shape architecture and operational readiness.

You will lead multi-disciplinary teams, establish SLIs/SLOs with five-nines uptime goals, and implement ITIL/ITSM practices across SaaS platforms, while guiding budgeting and

Qualifications

• Bachelor’s or Master’s degree in Technology, Engineering, Business.
• 10+ years in infrastructure/telecommunications operations or high-availability production environments with uptime accountability.
• 5+ years hands-on cloud experience (AWS and/or Azure) incl. IaC, automation, monitoring.
• 6+ years of people leadership overseeing 30+ professionals (SRE, DevOps, NOC, etc.).
• Proven success designing observability frameworks and using data to drive improvements.
• Strong experience with change management, production readiness reviews, and regulatory compliance in telecom/data environments.
• Excellent analytical, budgeting, and communication skills with ability to influence executives.

Responsibilities

• Lead SRE, DevOps, NOC, Help Desk, Corporate IT, and Security teams toward operational excellence.
• Own end-to-end reliability for telecom platforms and enterprise systems; define SLIs/SLOs with >99.99% uptime roadmap.
• Analyze service health metrics and drive root-cause analyses and systemic fixes.
• Establish production readiness standards before new services launch.
• Partner with Engineering and Product on architectural decisions for scalability.
• Drive cloud infrastructure strategy across AWS and Azure with IaC and automation.
• Oversee IT and Security operations, including policy enforcement and compliance.
• Implement ITIL/ITSM practices across SaaS platforms like Salesforce and Azure.
• Develop annual operational plans and budgets aligned with business growth.
• Maintain relationships with cloud providers, telecom partners, and vendors.

Skills

SRE leadership

DevOps leadership

Cloud architecture

Observability

Stakeholder communication

Education

Bachelor’s or Master in Technology/Engineering/Business

Tools

AWS

Azure

Job description

Director of Technology Operations | Remote (US) | Full-Time | Direct Hire

Position Summary

Our Direct Client is looking for a Director Technical Operations to own Technology Operations, Site Reliability Engineering (SRE), Corporate IT, Telecoms, and Info Security.

This role reports directly to the Chief Information & Technology Officer and is accountable for the reliability, performance, security, and scalability of their telecommunications and enterprise platforms. You will drive operational excellence in a fast-paced, high-availability environment where uptime is critical.

What You’ll Do

• Lead SRE, DevOps, NOC, Help Desk, Corporate IT, and Security teams, building a culture of accountability, operational excellence, and continuous improvement.
• Own end-to-end reliability and observability for their Carrier-grade telecom platforms (VOIP, SIP, carrier integrations), IoT, and enterprise systems. Define and manage SLIs/SLOs targeting >99.99% uptime with a clear roadmap to five-nines reliability.
• Analyze service health metrics and trends proactively. Lead early investigations into anomalies, structured root cause analysis, and systemic fixes to reduce incident frequency and MTTR.
• Establish rigorous production readiness standards (documentation, monitoring, alerting, runbooks, security reviews, and capacity planning) before new services launch.
• Partner closely with Engineering and Product teams on architectural decisions to ensure operational sustainability and scalability.
• Drive cloud infrastructure strategy and optimization across AWS and Azure — balancing performance, cost, security, and availability through automation and Infrastructure as Code.
• Oversee Corporate IT and Security operations, including policy enforcement, vulnerability management, access controls, endpoint management, and compliance with telecom and data protection regulations (CPNI, FCC Title 47 Part 64, CCPA, NIST, PCI, etc.).
• Implement and mature IT Service Management processes (ITIL/ITSM best practices) across SaaS platforms like Salesforce and Azure.
• Develop annual operational plans and budgets aligned with business growth objectives.
• Build and maintain strong relationships with cloud providers, telecom partners, and key vendors.

Qualifications

Required:

• Bachelor’s or Master’s degree in Technology, Engineering, Business
• 10+ years of progressive experience in infrastructure, telecommunications operations, or high-availability production environments (VOIP, SIP, carrier integrations, contact center systems) with direct accountability for uptime, incident response, and SLAs.
• 5+ years of hands-on cloud experience (AWS and/or Azure), including architecture, Infrastructure as Code, automation, and monitoring.
• 6+ years of people leadership experience, including managing multi-tiered teams of 30+ professionals (SRE, DevOps, NOC, etc.).
• Proven success designing observability frameworks (metrics, alerting, logging, dashboards) and using data to drive systemic improvements.
• Strong experience with change management, production readiness reviews, and regulatory compliance in telecom/data environments.
• Excellent analytical, budgeting, and communication skills with the ability to influence executive decisions through data.

Preferred:

• ITIL certification or equivalent experience.
• Familiarity with contact center technologies (Salesforce, InContact, Jira, etc.).

What Our Client Offers

• Competitive compensation with annual bonus