Senior Director Information Technology

Insight Global; Tampa (FL); On-site; USD 140,000 - 190,000; Full time

Job summary

Insight Global is seeking a Sr. Director, Cloud, Infrastructure & Operations to lead the enterprise technology foundation across cloud, infrastructure, networks, endpoints, identity, service delivery, and operational support for a large multi-clinic environment.

The ideal candidate will bring deep healthcare or enterprise operations experience, drive cloud-first modernization, Zero Trust, and AIOps, and stand up new network, cloud, ITSM, and monitoring ecosystems to ensure Day-1 readiness and

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
• 12+ years of progressive leadership experience in infrastructure, cloud operations, or IT operations
• Prior leadership experience in a healthcare provider, payer, or health tech organization
• Deep expertise in network architecture including WAN/LAN, SD-WAN, VPN, and site connectivity
• Strong background managing endpoints, devices, imaging, patching, and lifecycle management
• Demonstrated experience owning cloud architecture, landing zones, infrastructure as code, and cloud governance
• Hands-on experience with identity platforms such as Azure AD/Entra, Okta, or Ping
• Strong knowledge of Zero Trust, MFA, RBAC, PAM, IAM governance, and identity lifecycle management
• Proven success leading ITIL-based operations, including incident, problem, change, asset, and configuration management
• Experience leading disaster recovery, business continuity planning, failover architecture, backup strategy, and RTO/RPO management
• Demonstrated ability to manage vendors, contracts, SLAs, renewals, and license compliance
• Experience driving automation, operational efficiency, self-service enablement, and modern IT operations

Responsibilities

• Lead the strategy, architecture, modernization, and operational excellence of the enterprise technology foundation
• Own infrastructure, networks, cloud environments, endpoints, service delivery, and operational monitoring across 100+ clinics, corporate sites, and digital platforms
• Drive cloud-first architecture, automation, Zero Trust security, and AIOps-enabled operations
• Stand up and optimize network architecture including SD-WAN, VPN, WAN/LAN, and clinic connectivity
• Support carve-out initiatives by building new network, cloud, identity, ITSM, monitoring, logging, and observability environments independent of the parent organization
• Build greenfield cloud landing zones, migrate workloads, and establish cloud governance and operational tooling
• Automate provisioning, patching, monitoring, configuration, device setup, onboarding/offboarding, and environment management
• Lead Tier 1/2 support, service desk operations, clinic field support, and ITIL-based service delivery
• Implement enterprise monitoring and AIOps for anomaly detection, remediation, SLAs, KPIs, and automation-driven support
• Enforce endpoint protection, patching, vulnerability remediation, identity controls, privileged access, and audit readiness
• Own disaster recovery strategy, backups, failover architecture, RTO/RPO targets, and DR testing across EMR, Oracle Fusion, RCM, HRIS, and digital platforms
• Operate and optimize enterprise identity platforms including SSO, MFA, conditional access, RBAC, PAM, and joiner/mover/leaver lifecycle automation
• Manage infrastructure, cloud, operations vendors, contracts, SLAs, renewals, licensing, and compliance
• Build and execute TSA exit plans, cutover strategy, Day-1 readiness, and multi-year infrastructure and cloud modernization roadmaps
• Plan for scalability to support new clinics, services, digital capabilities, rapid expansion, and value-based care operations

Skills

Leadership

Infrastructure

Cloud operations

Healthcare experience

Network architecture

Endpoints management

Cloud governance

Identity platforms

ITIL operations

Disaster recovery

Vendor management

Automation

AIOps

Education

Bachelor's degree in IT/CS/Engineering

Job description

Insight Global is seeking a Sr. Director, Cloud, Infrastructure & Operations for a top healthcare client. This candidate will lead the enterprise technology foundation across cloud, infrastructure, networks, endpoints, identity, service delivery, and operational support for a large multi-clinic environment.

The ideal candidate will bring deep experience operating distributed healthcare or enterprise environments, modernizing infrastructure through cloud-first architecture, automation, Zero Trust, AIOps, and strong ITIL-based operations. This role is especially critical as the organization moves through a major technology carve-out and transformation, requiring a leader who can stand up new network, cloud, identity, ITSM, monitoring, and vendor ecosystems while ensuring Day-1 readiness, operational stability, scalability, and long-term modernization.

Day-to-Day:

• Lead the strategy, architecture, modernization, and operational excellence of the enterprise technology foundation
• Own infrastructure, networks, cloud environments, endpoints, service delivery, and operational monitoring across 100+ clinics, corporate sites, and digital platforms
• Drive cloud-first architecture, automation, Zero Trust security, and AIOps-enabled operations
• Stand up and optimize network architecture including SD-WAN, VPN, WAN/LAN, and clinic connectivity
• Support carve-out initiatives by building new network, cloud, identity, ITSM, monitoring, logging, and observability environments independent of the parent organization
• Build greenfield cloud landing zones, migrate workloads, and establish cloud governance and operational tooling
• Automate provisioning, patching, monitoring, configuration, device setup, onboarding/offboarding, and environment management
• Lead Tier 1/2 support, service desk operations, clinic field support, and ITIL-based service delivery
• Implement enterprise monitoring and AIOps for anomaly detection, remediation, SLAs, KPIs, and automation-driven support
• Enforce endpoint protection, patching, vulnerability remediation, identity controls, privileged access, and audit readiness
• Own disaster recovery strategy, backups, failover architecture, RTO/RPO targets, and DR testing across EMR, Oracle Fusion, RCM, HRIS, and digital platforms
• Operate and optimize enterprise identity platforms including SSO, MFA, conditional access, RBAC, PAM, and joiner/mover/leaver lifecycle automation
• Manage infrastructure, cloud, operations vendors, contracts, SLAs, renewals, licensing, and compliance
• Build and execute TSA exit plans, cutover strategy, Day-1 readiness, and multi-year infrastructure and cloud modernization roadmaps
• Plan for scalability to support new clinics, services, digital capabilities, rapid expansion, and value-based care operations

REQUIRED SKILLS AND EXPERIENCE

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
• 12+ years of progressive leadership experience in infrastructure, cloud operations, or IT operations
• Prior leadership experience in a healthcare provider, payer, or health tech organization
• Deep expertise in network architecture including WAN/LAN, SD-WAN, VPN, and site connectivity
• Strong background managing endpoints, devices, imaging, patching, and lifecycle management
• Demonstrated experience owning cloud architecture, landing zones, infrastructure as code, and cloud governance
• Hands-on experience with identity platforms such as Azure AD/Entra, Okta, or Ping
• Strong knowledge of Zero Trust, MFA, RBAC, PAM, IAM governance, and identity lifecycle management
• Proven success leading ITIL-based operations, including incident, problem, change, asset, and configuration management
• Experience leading disaster recovery, business continuity planning, failover architecture, backup strategy, and RTO/RPO management
• Demonstrated ability to manage vendors, contracts, SLAs, renewals, and license compliance
• Experience driving automation, operational efficiency, self-service enablement, and modern IT operations

NICE TO HAVE SKILLS AND EXPERIENCE

• HIPAA data handling knowledge
• Proven leadership experience executing a technology carve-out, divestiture, or large-scale separation from a parent organization
• Certifications such as AWS/Azure/GCP Architect, CCNP/CCIE, CISSP, CISM, or ITIL
• Experience standing up greenfield cloud landing zones, ITSM platforms, monitoring tools, observability platforms, or identity tenants
• Experience supporting EMR, Oracle Fusion, RCM, HRIS, analytics, or digital health platform environments
• Background implementing AIOps, enterprise monitoring, automation, or cloud cost optimization initiatives