Director of Technology Delivery & Transformation (Hybrid)

Citi; Jacksonville (FL); Hybrid; USD 170,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Leadership role

Learning & development

Competitive compensation

Benefits package

Job summary

Citi is seeking a Director of Demand, Delivery, and Transformation to lead technology planning and execution across a large business unit in the United States. The role bridges application managers, finance, and business leadership to shape a technology agenda that delivers measurable outcomes for operations and compliance.

This senior leadership position requires full accountability for capacity planning, delivery at scale, and the ability to align priorities with regulatory and business needs.

Qualifications

• 15+ years of experience in technology planning and delivery.
• Experience managing multi‑team organizations with budget ownership.
• Ability to develop and execute technology business plans with stakeholders.
• Solid budget management and financial planning within a technology context.
• Competence in risk and control management aligned to regulatory requirements.
• Skilled communicator and negotiator engaging senior stakeholders.
• Bachelor’s degree or equivalent university‑level qualification.

Responsibilities

• Lead the development and execution of the business plan, aligning technology goals with strategic priorities.
• Partner with senior tech and business leaders to coordinate prioritization, planning and delivery of a value‑driven tech book of work.
• Define and drive the technology transformation roadmap including cloud‑native, API‑first architectures and portfolio simplification.
• Oversee automated compliance and delivery practices with policy‑as‑code and automated release gates.
• Leverage delivery metrics to identify bottlenecks, forecast risks and drive continuous improvement.
• Manage a multi‑team organization through performance management, hiring, and budget ownership.
• Collaborate with Finance and HR to represent resource and cost implications of the tech agenda.
• Monitor risk across all areas, ensuring decisions meet Citi standards for conduct and control.

Skills

Leadership

Budget management

Risk management

Stakeholder management

Communication

Negotiation

Education

Bachelor’s degree or equivalent

Master’s degree (beneficial)

Job description

Citi is seeking a Director of Demand, Delivery, and Transformation to lead technology planning and execution across a large business unit in the United States. The role bridges application managers, finance, and business leadership to shape a technology agenda that delivers measurable outcomes for operations and compliance.

This senior leadership position requires full accountability for capacity planning, delivery at scale, and the ability to align priorities with regulatory and business needs.