Director of Technology Strategy & Transformation

TELUS Digital; Columbus (OH); Remote; USD 132,000 - 165,000; Full time

Benefits offered by this job

Healthcare benefits – Medical, Vision, Dental

401(k) matching

Employee Share Purchase Plan

Competitive PTO policy

Employee Assistance Program (EAP)

Life & Disability Insurance

Job summary

A recognized digital consultancy is seeking a Director of Technology Strategy to lead transformative operations programs. You will drive cross-functional change, modernize workflows, and establish scalable delivery models. The ideal candidate has over 12 years of experience in operations, strong project management skills, and expertise in customer journey mapping. This role includes competitive healthcare benefits, a 401(k) plan, and eligibility for an annual performance bonus ranging from $132,000 to $165,000 USD.

Qualifications

• 12+ years of experience in operations or business transformation roles.
• Ability to simplify complex information into compelling presentations.
• Experience leading large-scale transformation programs.

Responsibilities

• Serve as the executive sponsor on complex transformation engagements.
• Guide clients in redesigning core operations and modernizing workflows.
• Define and track KPIs to measure program impact.

Skills

Operations leadership

Business transformation

Process improvement

Customer journey mapping

Project management

Education

Lean Six Sigma Certification (Black Belt preferred)

PMP Certification

Tools

Analytics tools

Workflow tools

Automation platforms

Job description

A recognized digital consultancy is seeking a Director of Technology Strategy to lead transformative operations programs. You will drive cross-functional change, modernize workflows, and establish scalable delivery models. The ideal candidate has over 12 years of experience in operations, strong project management skills, and expertise in customer journey mapping. This role includes competitive healthcare benefits, a 401(k) plan, and eligibility for an annual performance bonus ranging from $132,000 to $165,000 USD.