Director of Technical Account Management

Autodesk; Atlanta (GA); On-site; USD 140,000 - 200,000; Full time

Job summary

Autodesk is seeking a Manager, Technical Account Management to lead a team of TAMs serving enterprise customers. You will drive proactive governance, coordinate across Customer Success, Support, Product, and Sales, and ensure outcomes align with business priorities.

The role emphasizes coaching, performance management, and scalable process improvements to deliver a best-in-class support experience.

Qualifications

• 5+ years of people-management experience leading TAM, enterprise support, customer success, or similar customer-facing teams in a SaaS or enterprise technology environment
• Proven ability to coach teams to deliver measurable customer outcomes and consistently high-quality service
• Experience supporting large enterprise customers and managing complex customer relationships
• Proven ability to coordinate cross-functional teams and communicate clearly with customer and internal leadership
• Experience designing and executing processes, operating cadences, service-delivery standards, or customer success initiatives
• Ability to use customer health data to identify trends, prioritize action, and improve team performance

Responsibilities

• Lead, coach, and develop a high-performing team of Technical Account Managers, including hiring, onboarding, regular feedback, performance management, career development, and succession planning
• Set clear team priorities and operating rhythms aligning TAM activities with Customer Success goals
• Ensure TAMs deliver a best-in-class enterprise support experience and maintain strong trusted-advisor relationships
• Provide proactive governance by monitoring health, identifying risks, and enabling reliable Autodesk solutions at scale
• Serve as senior escalation point for critical issues and coordinate cross-functional responses from initiation to resolution
• Measure and monitor performance against health indicators, engagement quality, and targets; drive continuous improvement
• Collaborate cross-functionally with Customer Success, Technical Adoption, Technical Support, Product, Engineering, Sales, and other stakeholders
• Identify and coordinate Autodesk SMEs to provide guidance, best practices, and coaching for adoption and value realization
• Lead or participate in global programs to improve scalability and effectiveness of TAM and Customer Success
• Promote a culture of accountability, curiosity, collaboration, and impact across the team

Skills

People management

Leadership

Cross-functional collaboration

Enterprise SaaS

Customer success

Communication

Strategic planning

Job description

Autodesk is seeking a Manager, Technical Account Management to lead a team of TAMs serving enterprise customers. You will drive proactive governance, coordinate across Customer Success, Support, Product, and Sales, and ensure outcomes align with business priorities.

The role emphasizes coaching, performance management, and scalable process improvements to deliver a best-in-class support experience.