Head of Technical Account Management

Autodesk; Denver (CO); On-site; USD 140,000 - 190,000; Full time

Job summary

Autodesk Customer Success is seeking a Manager, Technical Account Management to lead a team of Technical Account Managers delivering measurable technical and business outcomes for enterprise customers. You will drive governance, coordinate cross-functional efforts, and scale the TAM program with a focus on customer success and loyalty.

You will partner with CS, Technical Adoption, Support, Product, Engineering, and Sales teams to ensure a proactive, coordinated, and outcome-focused technical

Qualifications

• 5+ years of people-management experience in a SaaS or enterprise technology environment.
• Experience leading technical account management, enterprise support, or customer success teams.
• Ability to coordinate cross-functional teams and communicate with executive stakeholders.

Responsibilities

• Lead, coach, and develop a high-performing team of TAMs with hiring, onboarding, and performance management responsibilities.
• Set clear priorities and rhythms aligning TAM activities with Customer Success goals and business objectives.
• Ensure proactive governance and strong health of customer engagements through coordinated support and trusted-advisor relationships.
• Coordinate with cross-functional teams (CS, Technical Adoption, Support, Product, Engineering, Sales) to deliver a unified customer experience.
• Act as escalation point for critical issues and drive resolution with cross-functional teams.
• Monitor team performance using customer health indicators and data-driven insights to improve outcomes.

Skills

People leadership

Coaching

Cross-functional collaboration

Strategic planning

Customer success

Escalation management

Performance management

Job description

Autodesk Customer Success is seeking a Manager, Technical Account Management to lead a team of Technical Account Managers delivering measurable technical and business outcomes for enterprise customers. You will drive governance, coordinate cross-functional efforts, and scale the TAM program with a focus on customer success and loyalty.

You will partner with CS, Technical Adoption, Support, Product, Engineering, and Sales teams to ensure a proactive, coordinated, and outcome-focused technical