Director of Supportive Services

Housing for New Hope; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Housing for New Hope is seeking an experienced Director of Supportive Services to provide strategic direction for campus-based and community-based supportive housing programs. You will lead and align teams, focusing on person-centered services, outcomes, and continuous improvement.

The role partners with executive leadership to advance program direction, governance, and measurable success, while strengthening coordination across teams and adapting models to evolving community needs.

Qualifications

• Experience leading campus-based and community-based housing programs.
• Ability to coach managers in supervision and staff development.
• Strong compliance and performance management background.

Responsibilities

• Lead development, implementation and evaluation of supportive housing programs.
• Directly supervise program managers and grow staff capabilities.
• Oversee compliance work and monitoring, including audits and funder reviews.

Skills

Strategic leadership

Staff development

Compliance & audit readiness

Program management

Stakeholder collaboration

Job description

The client is seeking an experienced and visionary Director of Supportive Services to provide strategic direction and operational leadership for its campus-based and community-based supportive housing programs. This role will work closely with program managers and organizational leadership to advance person-centered services, strengthen compliance and performance management, and equip teams with the necessary tools and support to deliver strong outcomes. The Director will be responsible for fostering a culture of collaboration, accountability, staff development, and continuous improvement, ensuring that programs align with the organization's mission and long-term strategic framework to help individuals achieve lasting housing stability.

The Director of Supportive Services will lead the ongoing development, implementation, and evaluation of supportive housing programs, partnering with executive leadership to establish clear program direction, goals, and measures of success. This position will promote a consistent, person-centered approach to supportive housing that advances housing stability, dignity, choice, and meaningful community connections. The Director will identify opportunities to strengthen services, adapt program models, improve coordination across teams, and respond to evolving community needs.

In addition to strategic leadership, the Director will directly supervise program managers, supporting their effectiveness as leaders and fostering a collaborative and accountable team culture. The role includes coaching managers in supervision, staff development, and performance accountability, as well as ensuring teams have clear procedures, appropriate training, and practical resources. The Director will also oversee compliance work, ensuring programs meet all applicable requirements, and will design and manage monitoring processes to track performance, address gaps, and implement improvements, including preparation for audits and funder reviews.