Director of Student Success & Wellness (Flexible Work)

100 The University of Akron; United States; On-site; USD 70,000 - 75,000; Full time

Job summary

The University of Akron seeks a Director of ZipAssist to lead student advocacy and support services, overseeing case management, outreach, and partnerships that promote student persistence and success. You will supervise full-time staff, interns, and student workers while guiding programming and grant-funded initiatives such as emergency aid.

You will work with campus partners to triage and intervene for students facing financial hardship, mental health concerns, and academic challenges,

Qualifications

• Requires a relevant master’s degree in higher education or a related field.
• Minimum of 5 years progressively responsible post-graduate experience in student services or related fields.
• Experience supervising staff and managing programs are required.

Responsibilities

• Lead ZipAssist staff and oversee full-time staff, interns, and student employees.
• Oversee case management, outreach, partnerships and program development to advance student success.
• Manage budgets, training, documentation, and compliance with university policies.
• Collaborate with campus partners to provide triage, intervention, and ongoing support for students.

Skills

Empathy

Active listening

Public speaking

Project management

Collaboration

Personnel management

Critical thinking

Decisiveness

Consistency

Initiative

Detail-oriented

Innovation

Education

Master’s degree in higher education

Master’s degree in education/leadership

Job description

The University of Akron seeks a Director of ZipAssist to lead student advocacy and support services, overseeing case management, outreach, and partnerships that promote student persistence and success. You will supervise full-time staff, interns, and student workers while guiding programming and grant-funded initiatives such as emergency aid.

You will work with campus partners to triage and intervene for students facing financial hardship, mental health concerns, and academic challenges,