Department Student Services Counselor - Wayne Campus

100 The University of Akron; United States; On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Tuition remission

Flexible work arrangement

Competitive retirement options

Deferred compensation programs (403(b)

Job summary

The University of Akron, through Wayne College, seeks a staff member to counsel students on admission, career opportunities, financial aid and graduation. The role includes processing paperwork, maintaining records, and advising on residency requirements while handling data reports and communications with diverse populations.

The position emphasizes strong communication, computer skills, and leadership in directing student workers, with a compensation of $18.21 per hour and standard benefits.

Qualifications

• Requires 18 months of education or training beyond high school.
• Minimum of 2 years experience in admissions, student services, registrar, financial aid or related office.
• Strong communication and customer service skills.
• Computer skills including spreadsheets, databases and word processing.
• Ability to interact with people from diverse cultures and backgrounds.
• Knowledge of university procedures, policies and administrative structure preferred.

Responsibilities

• Process applications and paperwork as required (30–50%).
• Counsel students on academic and residency requirements, educational and career plans, and course selections (20–30%).
• Perform administrative duties including payroll records and letters; maintain student databases and generate reports.
• Compile and distribute data and reports to internal and external departments/agencies.
• Perform other clerical functions as needed.

Skills

Communication

Customer service

Interpersonal skills

Diversity awareness

Computer skills

Spreadsheets

Databases

Word processing

Leadership

Education

18 months education beyond high school

Job description

Job Summary

Counsel students at Wayne College on various aspects of student life including admission, career opportunities, financial aid and graduation. Process various paperwork related to area of involvement. May determine and counsel students on Ohio residency requirements. Maintain records relating to the functions of student registration and student records.

Essential Functions

• 30-50% Process applications and other necessary paperwork dependent on area of involvement.
• 20-30% Assist and counsel students on academic and/or residency requirements, educational and career plans, and selection of courses.
• 10-30% Perform administrative duties including managing student personnel, payroll records, and issuing letters to students. Maintain student databases and generate reports from databases.
• 10-20% Compile and distribute data/statistics and reports to internal and external departments/agencies.
• Perform other clerical functions as needed.

Additional Position Information

Education: Requires 18 months of education or training beyond high school.

Licenses/Certifications/Requirements: None.

Experience: Requires a minimum of 2 year experience in admissions, student services, registrar financial aid or other high school, college or university or professional office.

Strong communication and customer services skills required.

Computer skills including spreadsheet, database and word processing capabilities required.

Ability to interact with people from diverse cultures and backgrounds required.

Knowledge of university procedures, policies and administrative structure preferred.

Leadership: Responsible for directing and monitoring the work of student and/or temporary workers.

Physical Requirements: Job is physically comfortable; individual is normally seated and has discretion about walking, standing, etc. May occasionally lift very lightweight objects.

Working Conditions: Standard working environment with possible minor inconveniences due to occasional noise, crowded working conditions and/or minor heating/cooling or ventilation problems. Near continuous use (>70% of the time) of a video display terminal.

Compensation

The compensation for this position is $18.21 an hour.

Application Deadline

Review of applications will begin on November 20, 2026.

FLSA Status

United States of America (Non-Exempt)

Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus. As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.

Company Culture & Mission

The University of Akron empowers our people to flourish by delivering an applied and community-connected educational experience and cultivating research excellence. Leveraging our passion and expertise, we create innovative academic opportunities, support the well-being of our students and employees, and prioritize community embeddedness and engagement to impact lives through transformative experience. Through this focus, UA aspires to be the leader in community-focused higher education. The University of Akron is a lifelong learning partner, recognizing and valuing diverse learning experiences and combining traditional classroom experiences with innovative and robust approaches. As Zips, we prioritize the well-being of our students and employees, cultivate a culture and community where all can flourish, and act as responsible stewards of our resources and infrastructure by leveraging data to differentiate our processes and systems. We leverage our urban campus as a responsive and reliable partner to identify and meet the needs of the region. We intentionally contribute to economic and workforce development and civic life through research, innovation and engagement to provide community-embedded experiential learning opportunities that will enhance the UA experience for all students. We welcome candidates who are passionate about shaping and inspiring the next generation of thinkers, experts, artists and leaders. For more information about The University of Akron or the Akron community please visit our About UA page.

Benefits

The University of Akron offers a competitive total compensation package comprised of a competitive salary and comprehensive benefits for eligible employees including medical, dental, vision, short and long-term disability, life insurance, and paid leave of absences including time off for illness, vacation, and maternity or paternity leave.

• In addition, eligible employees and their dependents are provided tuition remission.
• All staff and eligible non-bargaining unit faculty have the option to request a Flexible Work Arrangement (FWA).
• The University of Akron participates in state retirement systems and offers alternative retirement options with competitive employer contributions.
• Optional investment opportunities are available including deferred compensation programs (403(b) and 457(b)).

Optional Investment Opportunities

Please visit our benefits home page for more information.