Director of Academic Success Center

AAMU Alumni Association, Inc.; Alabama; Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

The Director of the Academic Success Center at AAMU Alumni Association, Inc. provides strategic leadership for university-wide academic support initiatives designed to enhance student learning, persistence, retention, and graduation.

Reporting within the Office of Student Success, this role uses data, assessment, and best practices to identify barriers and implement innovative strategies that improve academic outcomes for all students.

Formación

• Master's degree in Higher Education, Counseling, Student Affairs, Educational Leadership, or a closely related discipline.
• Five to seven years of progressively responsible professional experience in higher education, including leadership of academic support, student success, or retention initiatives.
• Demonstrated experience supervising professional staff and managing complex programs.
• Experience using student success data to inform decision-making and improve program effectiveness.

Responsabilidades

• Provide strategic leadership in development and continuous improvement of a university-wide academic support model.
• Analyze institutional data and student success metrics to identify trends and inform strategic decisions.
• Lead recruitment, onboarding, and performance management of Academic Success Coaches and staff.
• Oversee program development and assessment of peer tutoring, academic coaching, and ARP-related initiatives.

Conocimientos

Strategic leadership

Data analysis

Leadership

Project management

Communication

Educación

Master's degree in Higher Education or related

Herramientas

EAB Navigate360

Banner

Blackboard

Degree Works

Zoom

Descripción del empleo

Summary: The Director of the Academic Success Center provides strategic leadership for the university's academic support initiatives designed to enhance student learning, persistence, retention, and graduation. Reporting within the Office of Student Success, this position utilizes outcome data, assessment, and best practices to identify barriers to student success, develop innovative support strategies, and ensure the effective delivery of services that improve academic outcomes for all students. As a collaborative leader within the Division of Academic Affairs, the Director serves as a campus advocate for student success by building strong partnerships with faculty, academic departments, and campus stakeholders to create an integrated network of academic support services.

Essential Duties and Responsibilities:

Strategic Leadership

• Provide strategic leadership in the development, implementation, and continuous improvement of a comprehensive, university-wide academic support model aligned with institutional priorities and student success goals.
• Analyze institutional data and student success metrics to identify trends, evaluate program effectiveness, and inform strategic decision-making.
• Recommend new initiatives, policies, and practices that strengthen academic support and improve student outcomes.

Administrative Leadership

• Provide leadership, supervision, mentoring, and performance management for Academic Success Coaches, graduate assistants, peer tutors, supplemental instruction leaders, and other departmental personnel.
• Direct the recruitment, hiring, onboarding, training, scheduling, and evaluation of departmental staff.
• Develop departmental policies, procedures, operational standards, and annual goals.
• Manage fiscal resources and operational expenditures.
• Utilize institutional student success technologies, including EAB Navigate360, to coordinate interventions, document services, monitor student progress, and evaluate outcomes.
• Prepare annual reports, assessment documents, and presentations for university leadership.

Program Development and Assessment

• Lead the development and execution of university academic support programs, including peer tutoring, supplemental instruction, academic success coaching, and other evidence-based student success initiatives.
• Direct all components of the Academic Recovery Program, including intervention strategies, student outreach, progress monitoring, and re-enrollment efforts for academically at-risk and stopped-out students.
• Oversee curriculum, staffing, scheduling, and instructional quality for ARP 101 (Academic Success) courses.
• Provide strategic oversight for campus academic support centers (Connect Centers) to ensure consistent, accessible, and high-quality student services.

Collaboration and Campus Partnerships

• Foster collaborative partnerships with academic colleges, faculty, and departments to strengthen academic support services and student learning.
• Partner with faculty to recruit, train, and support peer tutors and supplemental instruction leaders.
• Collaborate with campus partners, including the Writing Center, Math Lab, Testing Center, Residential Life and Housing, Accommodations and Accessibility Services, Athletics, and other student support units, to provide coordinated student success initiatives.
• Serve on university committees and represent the Academic Success Center on institutional initiatives related to academic support services.
• Promote awareness of academic support services through outreach, presentations, and campus engagement activities.

Minimum Position Requirements (including years of experience, certifications, licenses, etc.):

• Master's degree in Higher Education, Counseling, Student Affairs, Educational Leadership, or a closely related discipline.
• Five (5) to seven (7) years of progressively responsible professional experience in higher education, including leadership of academic support, student success, or retention initiatives.
• Demonstrated experience supervising professional staff and managing complex programs.
• Experience using student success data to inform decision-making and improve program effectiveness.

Preferred Qualifications

• Experience leading peer tutoring, supplemental instruction, academic coaching, or academic recovery programs.
• Experience working within an HBCU or other minority-serving institution.
• Experience with strategic planning, program assessment, and institutional effectiveness.
• Proficiency with student success technologies such as EAB Navigate360, Banner, Blackboard, Degree Works, or similar enterprise systems.
• Experience developing budgets, managing fiscal resources, and preparing assessment reports.

Knowledge, Skills and Abilities:

• Demonstrated commitment to student success, equity, access, and inclusive excellence.
• Knowledge of student development theory, persistence and retention research, and evidence-based academic support practices.
• Strong leadership, organizational, and project management skills with the ability to lead multiple initiatives simultaneously.
• Ability to analyze complex data, interpret findings, and communicate recommendations to diverse audiences.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to build collaborative relationships with faculty, staff, students, and external partners.
• Strong fiscal management and resource allocation skills.
• Proficiency with Microsoft Office Suite and higher education information systems, including Banner, Blackboard, Navigate360, Zoom, and related technologies.
• Ability to exercise sound judgment, maintain confidentiality, and demonstrate professionalism, initiative, and accountability.
• Ability to work effectively in a fast-paced, dynamic environment while adapting to changing institutional priorities.