Director of Student Advocacy & Equity

Ivy Tech Community College of Indiana; East Chicago (IN); Sur place; USD 53 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health & Wellness

Dental plan

Vision plan

Retirement plan

Paid time off

Tuition assistance

Résumé du poste

Ivy Tech Community College - Lake County seeks a Student Advocate to serve as a neutral, confidential resource helping students navigate policies, resolve concerns, and address barriers to success. You will lead IvyCares initiatives, coordinate wraparound support, and advocate for equity while promoting fair student rights.

The role includes crisis prevention training, informal resolution, and data-informed improvements to retention efforts.

Qualifications

• Bachelor's degree required; Master’s degree in Higher Education, Counseling, Conflict Resolution, or related field preferred.
• Strong understanding of college policies and student services in higher education.
• Experience in mediation, counseling, student advocacy, or a related field.
• Exceptional communication, listening, and interpersonal skills.
• Ability to maintain confidentiality, neutrality, and objectivity.
• Skilled in identifying trends and making policy or procedural recommendations.

Responsabilités

• Serve as the primary contact to assist students in determining the next steps for resolving academic and non-academic issues.
• Explain and interpret college policies, procedures, and student rights.
• Provide high-level customer service by offering a safe and neutral space for students to share concerns.
• Mimic a case management approach without enforcing policy violations.
• Provide informal resolution strategies and act as a confidential intermediary.
• Deliver QPR (Question, Persuade, Refer) and suicide prevention training.
• Address concerns before they escalate to formal complaints or disciplinary actions.
• Consult on issues of student discomfort (e.g., interpersonal conflicts with faculty or peers).
• Review and assess incident reports and student complaints.
• Maintain a secure, de-identified database of cases using a color-coded stoplight system to track resolutions.
• Identify patterns, such as discrimination or policy gaps, and make leadership recommendations.
• Submit an End-of-Year Report summarizing themes and retention impact.
• Use Student Rights and Responsibilities handbook and policies to advise students.
• Advocate for equity and address unwritten policy gaps.
• Facilitate training sessions for staff and students; promote services through orientations and campus partnerships.
• Conduct 5–10 student appointments per week and allocate time for outreach and reporting.
• Provide IvyCares leadership and oversee intake, case coordination, and referrals.
• Develop individualized student support plans and connect students with appropriate campus and community resources.
• Manage IvyCares resources, including emergency aid requests and food pantry access.
• Maintain and review IvyCares data to monitor needs, usage, and outcomes.
• Build partnerships with campus leaders and external providers to strengthen support networks.
• Promote IvyCares services campus-wide through events and communications.
• Identify trends and recurring barriers; report outcomes to leadership.

Connaissances

Mediation

Counseling

Student advocacy

Communication

Confidentiality

Policy interpretation

Formation

Bachelor's degree

Master’s degree (preferred)

Description du poste

Ivy Tech Community College - Lake County seeks a Student Advocate to serve as a neutral, confidential resource helping students navigate policies, resolve concerns, and address barriers to success. You will lead IvyCares initiatives, coordinate wraparound support, and advocate for equity while promoting fair student rights.

The role includes crisis prevention training, informal resolution, and data-informed improvements to retention efforts.