Director of Strategic Operations & Client Delivery

Human Resources For You, LLC (HR4U.NET); Phoenix (AZ); On-site; USD 120,000 - 230,000; Full time

Job summary

Confidential — Growth-Focused Advisory Firm in AZ is seeking a Director of Strategic Operations & Client Delivery to partner with leadership in building and scaling the organization’s internal team, processes, and operating model. This Chief of Staff role emphasizes hands-on execution and culture development.

You'll drive strategy-to-execution alignment, support hiring and onboarding, and lead cross-functional initiatives to improve client delivery and operational excellence across engagements.

Qualifications

• 6–10 years in consulting, operations, or a similar multi-functional role.
• Experience in a high-growth, entrepreneurial environment.
• Strong ability to translate strategy into execution.
• Proven experience building processes, systems, and scalable frameworks.
• Experience supporting or participating in hiring and team development.
• Comfortable operating at both a strategic and hands-on level.
• Strong communicator with the ability to influence without direct authority.
• Experience working closely with founders or senior leadership.

Responsibilities

• Partner with leadership to define and drive key strategic priorities.
• Translate strategy into clear, actionable expectations across the team.
• Support hiring, onboarding, and team development efforts.
• Help build and reinforce a strong, high-performing culture.
• Identify gaps in structure, capacity, or capabilities and implement solutions.
• Drive alignment and accountability across initiatives.
• Lead execution of key initiatives from planning through completion.
• Coordinate cross-functional efforts and ensure follow-through.
• Support leadership with planning, prioritization, and decision-making.
• Step in to manage high-priority projects as needed.
• Establish and implement standardized processes and playbooks across engagements.
• Improve consistency, efficiency, and scalability of client delivery.
• Ensure alignment between internal team capabilities and delivery expectations.
• Drive adoption of tools, systems, and reporting frameworks.

Job description

(Confidential — Growth-Focused Advisory Firm)

About the Role AZ Only Candidates

A growing advisory firm is seeking a Director of Strategic Operations & Client Delivery to partner closely with leadership in building and scaling the organization’s internal team, processes, and operating model.

This role operates in a Chief of Staff capacity, with a primary focus on strengthening the firm’s internal foundation—including hiring, team development, and culture—recognizing that a high-performing team is critical to delivering exceptional client outcomes.

You will play a key role in connecting strategy to execution, ensuring that priorities are clearly defined, aligned across the organization, and consistently executed in day-to-day work.

This is a hands-on leadership role—ideal for someone who enjoys building structure, driving alignment, and rolling up their sleeves to get work done.

This is not a purely strategic role. The right candidate will be deeply involved in execution.

What You’ll Do

Strategic Operations & Chief of Staff

• Partner with leadership to define and drive key strategic priorities
• Translate strategy into clear, actionable expectations across the team
• Support hiring, onboarding, and team development efforts
• Help build and reinforce a strong, high-performing culture
• Identify gaps in structure, capacity, or capabilities and implement solutions
• Drive alignment and accountability across initiatives

Execution & Operational Leadership

• Lead execution of key initiatives from planning through completion
• Coordinate cross-functional efforts and ensure follow-through
• Support leadership with planning, prioritization, and decision-making
• Step in to manage high-priority projects as needed

Client Delivery & Operational Excellence

• Establish and implement standardized processes and playbooks across engagements
• Improve consistency, efficiency, and scalability of client delivery
• Ensure alignment between internal team capabilities and delivery expectations
• Drive adoption of tools, systems, and reporting frameworks

What We’re Looking For

• 6–10 years in consulting, operations, or a similar multi-functional role
• Experience working in a high-growth, entrepreneurial environment
• Strong ability to translate strategy into execution
• Proven experience building processes, systems, and scalable frameworks
• Experience supporting or participating in hiring and team development
• Comfortable operating at both a strategic and hands-on level
• Strong communicator with the ability to influence without direct authority
• Experience working closely with founders or senior leadership

Nice to Have

• Experience in a consulting or advisory environment
• Experience working with startups or founder-led organizations
• Prior experience in a Chief of Staff or operations leadership role

Why This Role

• Direct exposure to leadership and strategic decision-making
• Opportunity to help build and scale a growing firm
• High-impact role with visibility across the organization
• Dynamic environment where you can shape how the business operates

Additional Information

This is a confidential search being conducted on behalf of a privately held advisory firm. Additional details will be shared with candidates who move forward in the process.