Director of Strategic Accounts - Enterprise AI Solutions

TransPerfect; San Francisco (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

TransPerfect is seeking a Strategic Account Director to grow and manage multi-million enterprise accounts. You will develop new business within existing clients, serve as the primary client liaison, and drive cross-functional solutions to complex problems.

Key duties include account planning, stakeholder analysis, cross-selling and upselling, and ensuring exceptional service delivery. A Bachelor's degree and a proven sales quota track record are required for this leadership role.

Qualifications

• Bachelor's degree or equivalent.
• Track record of meeting and exceeding annual sales quota.
• Experience managing and growing multi-million enterprise accounts.

Responsibilities

• Develop new business relationships within assigned accounts.
• Serve as the first level of client support and partner with clients to solve complex problems.
• Create and implement account growth plans including mapping and stakeholder analysis.
• Identify prospective clients via research, referrals, and CRM data.
• Maintain accurate records of client data and activity.
• Negotiate deals, prices and timelines with clients.
• Coordinate with operations and other internal teams to ensure flawless delivery.
• Monitor account performance with KPIs and drive continuous improvement.

Skills

Integrity

Customer service

Account management

Relationship building

Negotiation

Multitasking

Teamwork

Diversity & inclusion

Respect

Problem solving

Education

Bachelor's degree

Job description

Elevate the Future of Global Content with TransPerfect AI

DataForce is the leading AI internationalization partner for every enterprise developing or adopting Artificial Intelligence Solutions across the globe. We're passionate about delivering high quality datasets and services for speech, NLP, translation and multimodal applications. As an integral part of TransPerfect we also build cutting edge AI solutions to help shape and accelerate our clients' global content strategy.

Our Strategic Account Directors are responsible for developing new business relationships within their accounts and serving as the first level of support to our clients. They are our clients' most reliable partners and consultants who combine exceptional leadership and forward-looking abilities to develop collaborative cross-functional solutions to some of our clients' most complex problems.

Key position responsibilities

• Ensure excellence in customer services and continuous growth of enterprise accounts.
• Maintain excellent relationships with assigned clients.
• Develop, maintain and implement an account growth plan including account mapping, stakeholder analysis, cross-selling and upselling.
• Research prospective clients through several strategies including internet research, trade show lists, referrals, professional directories, CRMs and personal investigation.
• Keep accurate records of prospective client data including names, titles, phone numbers, addresses and various other information.
• Pursue relentlessly alignment with TransPerfect's core principles.
• Generate business opportunities through email campaigns, social media, cold-calling and all channels available to them.
• Produce account-specific marketing strategies and content.
• Creatively problem solve to improve current new business development strategy.
• Organize and manage QBRs.
• Create or maintain a continuous improvement framework and culture, including KPIs for account performance monitoring.
• Discover and manage RfQs and RfPs.
• Negotiate business deals, prices and deadlines with prospective and current clients.
• Liaise with operations, technology, solutions and other internal teams to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product.
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service.
• Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
• Oversee account financials including revenue, profit, invoicing and collections
• Perform other special projects or duties when required

Essential skills required

• Commit to a high level of integrity and service
• Deliver quality work
• Service focused with a desire to exceed clients' expectations
• Owning your performance and taking responsibility
• Multitask and work with a sense of urgency in a fast-paced environment
• Commit to always treating everyone (from clients to co-workers to vendors to business partners) with the ultimate level of respect
• Work well in a team with people from a variety of different backgrounds and cultures
• Build and maintain strategic relationships with clients and co-workers
• Celebrate diversity and embrace new ideas and differing perspectives
• Be financially responsible and make sound financial decisions
• Take active measures to achieve results and solve problems

Required Experience

• Minimum Bachelor's degree or equivalent.
• Track record of meeting and exceeding annual sales quota.
• Experience managing and growing multi-million enterprise accounts.

Desired Experience

• Minimum 5 years of experience in Strategic Account Management.
• Experience in Project Management.
• Excellent networking and negotiation abilities.
• Excellent interpersonal, communication and leadership skills.
• Experience or studies in the AI, Natural Language Processing or related fields.