Director of Staffing

Visiting Angels In-Home Care; Fredericksburg (VA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401K

Healthcare Stipend of $200/month

Opportunity to make a positive impact in people's lives

Job summary

A leading home care agency is seeking a Director of Digital Operations to manage caregiver-client matching and scheduling. This role requires excellent communication, organization, and a commitment to client service excellence. The ideal candidate will have experience in private duty home care and proficiency in relevant software.

Qualifications

• Two years of experience in an office setting, preferably in private duty home care.
• Ability to plan, organize, prioritize, delegate, and follow through with minimal supervision.

Responsibilities

• Schedule caregiver team for hours of service on new clients.
• Maintain computer schedules and ensure timely data entry.
• Provide support and encouragement to the caregiver team.

Skills

Communication

Organization

Client Service Excellence

Education

Associates degree

Tools

Google

Microsoft Office

Scheduling systems

Healthcare-related software

Job description

Visiting Angels In-Home Care pay range

This range is provided by Visiting Angels In-Home Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $55,000.00/yr

Direct message the job poster from Visiting Angels In-Home Care

Job Title: Director of Digital Operations

Location: Visiting Angels Charlottesville, Fredericksburg, and Waynesboro, VA

Visiting Angels is the #1 Home Care agency in the US, helping seniors age gracefully at home. This role is the "air traffic control" of the agency, the nerve center, control room, requiring a detailed and customer-focused person to manage clients and caregivers.

Job Description

The Manager of Staffing is a dual role, requiring a strategic approach to matching caregivers to clients based on numerous factors, as well as mentoring caregivers with their cases and lives. The role requires high energy, an always-on mentality, and great interpersonal skills.

Principal Accountabilities

1. Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.
2. Maintain computer schedules and ensure timely data entry for clients and caregivers.
3. Contact clients and caregivers regarding day-to-day scheduling changes.
4. Enter and maintain client and caregiver information in the database.
5. Monitor telephony logs daily, making corrections to facilitate accurate payroll and billing.
6. Provide regular updates to the supervisor on open shifts after exhaustive staffing efforts.
7. Report caregiver supply and demand to the supervisor.
8. Communicate and reinforce Visiting Angels’ policies and procedures.
9. Refer appropriate matters to the Operations Manager for guidance.
10. Perform general office duties including word processing, filing, reception, and telephone services.
11. Participate in 90-day and annual evaluations and performance improvement plans for caregivers.
12. Maintain positive relationships with clients, families, caregivers, prospective employees, and referral sources.
13. Maintain confidentiality of all employee and client information.
14. Demonstrate dependability and professionalism.
15. Provide support and encouragement to the caregiver team.
16. Be on-call evenings and weekends as directed, rotating with staff. Keep on-call materials current.
17. Perform other functions as deemed appropriate by management.

Qualifications

• Associates degree and two years of experience in an office setting, preferably in private duty home care.
• Proficiency with Google, Microsoft Office, scheduling systems, and healthcare-related software.
• Excellent communication skills, both oral and written.
• Flexibility, resilience, calmness, and a sense of humor; professional appearance.
• Ability to plan, organize, prioritize, delegate, and follow through with minimal supervision.
• Ability to generate goodwill with staff, clients, families, and referral sources.
• Strong commitment to client service excellence.

Benefits

• 401K
• Healthcare Stipend of $200/month (no healthcare plan)
• Opportunity to make a positive impact in people's lives.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources
• Industry: Hospitals and Health Care