Director of Social Services - Safety Net

Job Board; New York (NY); Hybrid; USD 75,000 - 77,000; Full time

Job summary

Selfhelp Community Services in Brooklyn, NY seeks a Director of Social Services - Safety Net to plan, organize and coordinate program operations, including case management, staff supervision, and outreach to connect clients with entitlements and benefits.

The candidate should hold an MSW, have at least two years of elder case management experience, and demonstrate strong leadership and communication skills.

Qualifications

• MSW required; two years of elder case management experience preferred.
• Experience supervising social work staff, students and volunteers.
• Excellent verbal and written communication skills.
• Able to multi-task and maintain attention to detail.

Responsibilities

• Plan and coordinate departmental projects, policies and procedures.
• Review completed projects and report to Programs Director.
• Supervise social work staff and assign work.
• Provide case management services to clients, including assessments and referrals.
• Organize outreach to community and represent the organization at meetings.
• Handle client intake by phone or in person and determine eligibility.
• Maintain knowledge about entitlement programs and benefits.
• Maintain case notes and required documentation.
• Prepare statistical and funding reports as required.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Education

MSW

SIFI certification preferred

Job description

Director of Social Services - Safety Net

Job Category: Director

Requisition Number: DIREC002206

• Posted : September 16, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Brooklyn, NY 11224, USA

Description

Position Summary: Plans, organizes and coordinates the operations of the program by performing the following functions directly or through delegation to appropriate subordinate staff members.

• Develops, implements and maintains departmental projects, policies and procedures, objectives, quality assurance and environmental standards, in conjunction with Programs Director.
• Reviews completed projects, makes recommendations, and reports on program activities to Programs Director.
• Assigns and coordinates work projects.
• Supervises social work staff.
• Provides case management services to clients, including assessment; information and referral; applications for entitlements and benefits; developing case plans; arranging for, and monitoring, provision of services; advocacy on behalf of clients; counseling.
• Organizes and follows up on outreach to community.
• Represents the organization at community meetings, committees, and inter‑agency councils.
• Performs client intake duties by phone or walk‑in.Takes information from client or collateral (e.g., family members, physician, etc.) to determine eligibility and need.
• Continues to maintain and enhance knowledge about entitlement programs, benefits and resources for our specific client population.
• Maintains case notes and records, and required documentation, according to departmental standards and/or regulatory requirements.
• Prepares statistical and other reports, as required.
• Manages completion of reports to funding sources.
• Manages NY Times Neediest Program for Selfhelp.
• Participate in staff meetings and in‑service trainings.
• Performs other related duties as assigned or requested.
• Adheres to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co‑workers.
• Adheres to the organization’s policy in regards to absenteeism and appearance and health and safety standards.

Salary Ranges: $75,000 - $77,400 per year commensurate with experience.

Job Competencies & Minimum Qualifications

• Master's degree in Social Work (MSW) required, SIFI certified preferred. At least two years of case management services to elders living in the community
• 2 Experience in supervising the social work staff, students and volunteers; interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Excellent verbal and written skills
• Able to multi‑task and work independently with a great attention to detail

Working Conditions/Physical Demand

• Business office environment with phone and computer use.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Occasional exposure to toxic or caustic chemicals, outside weather conditions, risk of exposure to pathogens, and unsanitary conditions in client’s homes.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.