Director of Social Services - Safety Net

Selfhelp; New York (NY); On-site; USD 75,000 - 77,000; Full time

Job summary

Selfhelp in New York seeks a Program Manager to oversee operations and supervise social work staff, students, and volunteers. You will manage casework, coordinate outreach, and ensure regulatory compliance while reporting to the Programs Director.

Key qualifications include an MSW (SIFI certification preferred) and two years of elder-focused case management experience, with strong communication and multitasking abilities. The role involves budget oversight and community representation.

Qualifications

• Master's degree in Social Work (MSW) required, SIFI certified preferred.
• At least two years of case management services to elders living in the community.

Responsibilities

• Plans, organizes and coordinates the operations of the program, delegating to staff as needed.
• Provides case management services to clients, including assessment, information and referral, and developing case plans.

Skills

Supervisory skills

Case management

Budget management

Communication

Multitasking

Education

MSW required, SIFI certification preferred

Tools

Computer literate

Job description

Position Summary:

Plans, organizes and coordinates the operations of the program by performing the following functions directly or through delegation to appropriate subordinate staff members.

Principal Responsibilities:

• Develops, implements and maintains departmental projects, policies and procedures, objectives, quality assurance and environmental standards, in conjunction with Programs Director.
• Reviews completed projects, makes recommendations, and reports on program activities to Programs Director.
• Assigns and coordinates work projects.
• Supervises social work staff.
• Supervises students.
• Supervises volunteers
• Provides case management services to clients, including assessment; information and referral; applications for entitlements and benefits; developing case plans; arranging for, and monitoring, provision of services; advocacy on behalf of clients; counseling.
• Organizes and follows up on outreach to community.
• Represents the organization at community meetings, committees, and inter-agency councils.
• Performs client intake duties by phone or walk-in.Takes information from client or collateral (e.g., family members, physician, etc.) to determine eligibility and need.
• Continues to maintain and enhance knowledge about entitlement programs, benefits and resources for our specific client population.
• Maintains case notes and records, and required documentation, according to departmental standards and/or regulatory requirements.
• Prepares statistical and other reports, as required.
• Manages program budget.
• Manages completion of reports to funding sources.
• Manages NY Times Neediest Program for Selfhelp.
• Participate in staff meetings and in-service trainings.
• Performs other related duties as assigned or requested.
• Adheres to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
• Adheres to the organization’s policy in regards to absenteeism and appearance and health and safety standards.

Salary Ranges:

Salary Ranges: $75,000 - $77,400 per year commensurate with experience.

Job Competencies & Minimum Qualifications:

• Master's degree in Social Work (MSW) required, SIFI certified preferred. At least two years of case management services to elders living in the community
• Experience in supervising the social work staff, students and volunteers; interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Computer literate
• Excellent verbal and written skills
• Excellent customer service skills
• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand:

• Business office environment with phone and computer use.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Occasional exposure to toxic or caustic chemicals, outside weather conditions, risk of exposure to pathogens, and unsanitary conditions in client’s homes.