Director of Social Services

ACTION-Housing, Inc.; Pittsburgh (Allegheny County); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

ACTION-Housing, Inc. is seeking a Director of Social Services to lead and strengthen the organization’s resident services.

You will collaborate with the COO and senior leaders to ensure services enhance residents’ health, quality of life, and community connection in Pittsburgh. The role requires building and monitoring budgets, developing program plans, and coordinating grants while guiding a skilled team of staff, students, and volunteers across multiple residential buildings.

Competenze

• BA/BS in human services required.
• MSW preferred for advanced practice and leadership.
• Minimum of 5 years’ experience in delivering supportive or social services.
• At least 3 years of management or supervisory experience.

Mansioni

• Oversee and supervise staff, including students and volunteers, in supportive services.
• Develop and manage budgets, program plans, staffing, and grants.
• Monitor program performance and outcomes; report to leadership and stakeholders.
• Represent the social services division in senior leadership and with partners.
• Ensure compliance with contracts and funder reporting requirements.
• Provide direct resident services as needed and support staff scheduling.

Conoscenze

Staff supervision

Budgeting

Program evaluation

Grant writing

Communication

Formazione

BA/BS in Human Services

MSW preferred

Strumenti

Services tracking software

Descrizione del lavoro

As Pittsburgh’s largest non-profit developer, ACTION-Housing exists to help people improve their lives by offering quality, affordable housing. We pride ourselves on helping all of our clients to achieve more self-sufficient lives. Since 1957, we’ve assisted a wide array of populations throughout Southwestern Pennsylvania, focusing on those generally underserved by traditional services including senior citizens, veterans, individuals with physical and/or intellectual disabilities, individuals on the autism spectrum, and youths who have aged out of foster care.

Job Summary

The Director of Social Services is a member of the senior leadership team at ACTION-Housing. The Director of Social Services ensures that ACTION-Housing offers services that support residents’ health and well-being, enhances their quality of life, and increases their connectedness to their neighbors and community. The Director of Social Services operates under the general direction and supervision of the Chief Operations Officer (COO) and works collaboratively with the rest of the senior team.

Essential Functions

• Providing management, supervision and training of staff, students and volunteers needed to operate and maintain supportive services programs in ACTION-Housing's residential buildings.
• Developing and execute a supportive services budget, program plan, staffing plan, and grants plan; and
• Closely monitoring revenue, expenses, program performance and outcomes to ensure that program goals are achieved.
• Represents the social services division on ACTION-Housing’s senior leadership team, including agency decision making, board interaction, and succession planning.

Compliance, Oversight and Management

• Maintain knowledge of program priorities and consult and communicate with the COO on relevant issues. Design and implement program refinements, incorporating evaluation results, current research, local trends, and resident and staff input.
• Provide oversight and accountability for all program budgets under the supportive services umbrella.
• Oversee compliance with contract agencies delivering supportive services at ACTION-Housing's properties.
• Establish supportive services, outcome measures, and evaluation tools. Consistently track and measure outcome targets and progress. Regularly report program outcomes to both internal and external stakeholders. Analyze and utilize outcomes data as the basis for continuous program improvement.
• Ensure complete and accurate maintenance of resident services records and timely entry of all required data into services tracking software. Maintain all required data necessary to complete required agency and funder reports. Prepare monitoring reports required by funders prior to required due dates.

Staffing

• Develop and lead a highly motivated and effective supportive services team. Recruit, hire, supervise, train, and evaluate program staff in accordance with personnel policies and procedures.
• Work closely with program staff to prioritize their activities and establish performance objectives. Provide regular informal feedback to program staff and complete annual reviews on all staff and three-month reviews for new staff.
• Provide direct services to residents as needed, including direct back-up and shift coverage for the supportive services program and staff.

Funding

• Identify Federal and State grants to fund agency programs, assist in grant preparation, and ensure application deadlines are met.
• Support other fundraising activities to sustain the supportive services programs.
• Interdepartmental and Community Relations
• Actively collaborate with the Development department to provide input and feedback on future property and program design.
• Actively collaborate with the Operations Manager to ensure smooth integration of supportive services with property management.
• Represent ACTION-Housing and the supportive services program to community groups, local officials, funding sources and private businesses. Serve on community task forces and committees. Identify and secure partnership and community resources.
• Attend professional conferences and workshops as appropriate to the responsibilities of the position and program needs to develop and maintain administrative and service expertise commensurate with the job duties.
• Perform other related duties as assigned.

Minimum Requirements

• BA/BS degree in a human services field.
• Master’s degree in social work highly preferred.
• A minimum of 5 years’ experience in delivering supportive services or other social services programs.
• A minimum of 3 years of management or supervisory experience.

EEO CLAUSE

ACTION-Housing, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.