Director of Social Services

Acacia Network; New York (NY); On-site; USD 42,000 - 70,000; Full time

Job summary

Acacia Network in Brooklyn, NY seeks a Director of Social Services to oversee Clinical and Social Services at the shelter, ensuring DHS regulatory compliance and high‑quality care for clients.

The role includes supervising Intake Services and Case Management, collaborating with the Program Director, and driving measurable outcomes through careful planning, reporting, and staff development.

Qualifications

• Bachelor's Degree in Human Services or related field is required; Master’s Degree in Social Work or related field preferred.
• Five or more years of experience with homeless or underserved populations.
• Three or more years in a managerial position.
• SIFI (Seminar in Field Instruction) exposure preferred.
• Experience working with homeless and underserved communities.

Responsibilities

• Assist the Program Director with the administration of the program.
• Oversee day-to-day operations of the Social Service program.
• Supervise Intake Services and Case Management teams.
• Ensure timely assessments, care plans, and regulatory compliance.
• Facilitate interdepartmental communication and staff meetings.
• Engage with funders, external agencies, and community leaders.
• Maintain thorough documentation and quality assurance measures.
• Report incidents and monitor housing placements and service plans.

Skills

Managerial experience

Homeless population experience

Program oversight

Communication skills

Education

Bachelors Degree in Human Services

Master’s Degree in Social Work (preferred)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director of Social Services

Regular Full-Time Brooklyn, NY, US

2 days ago Requisition ID: 2167

Salary Range: $70,000.00 To $70,000.00 Annually

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The Director of Social Services ensures quality care and oversees the Clinical and Social Services functions of the shelter according to DHS regulatory and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional, and social needs of clients. The Director of Social Services provides supervision to the Intake Services and Case Management Teams and works with the Program Director to develop, implement, track, report, and evaluate measurable outcomes.

KEY ESSENTIAL FUNCTIONS

• Assist the Program Director with the administration of the program
• Effectively manage the entire building in the absence of the Program Director
• Oversee the day-to-day operations of the Social Service program
• Delegate and monitor client-related operational responsibilities, as appropriate, to Intake and Case Management team members
• Oversee the timely assessment of clients upon admission, change of condition and review and update care plans.
• Facilitate interdepartmental communication and conduct social service staff meetings
• Attend meetings with funders or outside agencies.
• Connect with community leaders to build connections, gain support and troubleshoot issues/concerns.
• Report all significant (i.e. Funder) events, and monitoring events to the Program Director.
• Liaison with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery for clients.
• Liaise with DHS Intake Center and DHS Management
• Develop and implement a system to ensure that clients maintain their medication compliance on a weekly basis.
• Develop program content to address client needs related to housing, substance abuse treatment, mental health, and employment.
• Plan and organize program activities to maximize program contract and performance goals as outlined in DHS Performance Incentive Plans.
• Maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department.
• Review analysis of program and demographic client data to make program improvements.
• Communicate with peers at other Acacia Network Shelters on issue related to client progress and best practices.
• Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff.
• Ensure housing and performance outcomes are met on a monthly/quarterly/annual basis.
• Monitor and track clients housing placements, medical compliance and Individual Service Plans.
• Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e. address and investigate client complaints).
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work. performance (i.e. identify training needs, professional development, ect.)
• Develop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment.
• Conduct case conferences with difficult to engage clients and relevant Case Manager and/or Housing Specialist.
• Submit accurate DHS and ACACIA’s monthly reports to Program Director for review in a timely manner.
• Organize onsite and offsite training opportunities for professional development of staff.
• Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols.
• Review, sign and submit timesheets for all direct reports.
• Complete incident reports to relevant parties to properly and timely record any incident.
• Report all incident that may subject Acacia Network to liability to the Program Director.
• Performs other duties assigned by the Program Director.

REQUIREMENTS

• Bachelors Degree in Human Services or related field, required (Master’s Degree in Social Work or related field, preferred)
• Five (5+) years of experience with homeless population or special needs population (mental illness, substance abuse, HIV, etc.)
• Three (3+) years must be in a managerial position
• Successful completion of SIFI (Seminar in Field Instruction) preferred.
• Professional experience or desire or work with homeless and other underserved populations and communities.

WHY JOIN US?

Acacia Network providesa comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.