Director of Servicing Transformation & Strategy

First Investors Financial Services, Inc.; Houston, Northern (TX, KY); Hybrid; USD 170,000 - 250,000; Full time

Job summary

Stellantis Financial Services, Inc. seeks a Director of Servicing Initiatives and Transformation to guide strategy, modernization, and change management across customer-facing and operational functions.

The Director partners with senior leaders to implement innovative solutions, delivering sustainable improvements that enhance performance and customer experience. Responsibilities include developing the Servicing Operations roadmap, leading large-scale transformation programs, managing budgets,

Qualifications

• Minimum 12 years of progressive leadership experience within automotive finance, banking, servicing operations, financial services, or relevant work experience.
• Minimum 7 years of people leadership experience managing managers and/or professional staff.
• Minimum 10 years leading large-scale business transformation, servicing operations, technology implementation, or strategic initiatives.
• Bachelor's degree in Business, Finance, Information Technology, Project Management, or related field.

Responsibilities

• Develop and execute the Servicing Operations strategic roadmap, ensuring alignment with business objectives, regulatory requirements, and operational priorities.
• Partner with executive leadership to drive strategic initiatives, operational enhancements, technology investments, and organizational transformation efforts.
• Lead large-scale servicing transformation programs, providing oversight of technology implementations, business readiness, and change adoption activities.
• Establish governance, risk management, performance metrics, and executive reporting to ensure successful initiative delivery and sustainable results.

Skills

Leadership

Transformation

Program management

Stakeholder management

Change management

Operations optimization

Regulatory compliance

Education

Bachelor's degree

Tools

PM tools

Job description

Stellantis Financial Services, Inc. seeks a Director of Servicing Initiatives and Transformation to guide strategy, modernization, and change management across customer-facing and operational functions.

The Director partners with senior leaders to implement innovative solutions, delivering sustainable improvements that enhance performance and customer experience. Responsibilities include developing the Servicing Operations roadmap, leading large-scale transformation programs, managing budgets,