Director of Service Transformation & Optimization

O. C. Credit Union; Santa Ana (CA); On-site; USD 126,000 - 157,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) match

Educational grants

Vacation days

Career development

Job summary

Orange County's Federal Credit Union seeks a Director of Service Optimization to lead the organization's service optimization and transformation initiatives. You will partner with executive leadership to translate strategy into measurable improvements in member experience, operations, and efficiency.

With 7+ years in transformation and 3+ years of cross-functional leadership, you will establish governance, drive adoption, and deliver sustainable benefits across the enterprise in Santa Ana, CA.

Qualifications

• Bachelor's degree or equivalent experience required.
• 7+ years in operations, transformation, or process improvement.
• 3+ years of leadership with cross-functional teams.

Responsibilities

• Lead service optimization and enterprise transformation initiatives.
• Partner with senior leaders to translate strategy into measurable improvements.
• Establish governance and metrics for realized benefits.
• Drive change adoption and sustainable outcomes.

Skills

Leadership

Cross-functional collaboration

Change management

Education

Bachelor's degree in Business Administration, Operations, Organizational Development, Management, or related field

Job description

Orange County's Federal Credit Union seeks a Director of Service Optimization to lead the organization's service optimization and transformation initiatives. You will partner with executive leadership to translate strategy into measurable improvements in member experience, operations, and efficiency.

With 7+ years in transformation and 3+ years of cross-functional leadership, you will establish governance, drive adoption, and deliver sustainable benefits across the enterprise in Santa Ana, CA.