Director of Service Delivery

Business Centric Technology; Richardson (TX); On-site; USD 135,000 - 155,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) Retirement Plan

HSA/FSA

PTO

Professional Development

Job summary

Business Centric Technology in Richardson, TX seeks a Director of Service Delivery to unify and lead project management, field services, staging, managed services, and NOC operations on-site. You will own the delivery P&L and shape scalable processes for growth.

The role requires 8–10+ years in IT service delivery leadership, a Bachelor's degree, and PMP or MBA as advantages. You will manage a multi-state, highly capable team and drive performance across projects.

Qualifications

• Bachelor's degree required; MBA a plus; PMP strongly preferred.
• 8–10+ years of IT service delivery or professional services leadership.
• Demonstrated P&L or gross-margin ownership experience.
• Resource planning across concurrent projects with travel and contractor labor.
• Experience building and developing managers and PMO processes.

Responsibilities

• P&L & profitability: Own delivery performance and gross margins.
• Team Leadership: Lead, coach, and develop project managers, engineers, NOC staff and contractors.
• Resource Management: Optimize staffing and utilization across concurrent, multi-state projects.
• Service Delivery: Oversee field services, managed services, staging, NOC operations, and SLA performance.
• PMO & Process Improvement: Establish scalable project management standards and delivery processes.
• Escalation Management: Own delivery issues and drive timely resolution.
• Reporting & KPIs: Build metrics and reporting for visibility and decisions.
• Technical Collaboration: Align with senior architect on delivery execution.

Skills

Delivery leadership

P&L ownership

Team leadership

Project management

Resource planning

Education

Bachelor's degree

MBA preferred

PMP certification preferred

Tools

Aruba

HPE ClearPass

Cisco

Meraki

Arista

Fortinet

Job description

We're seeking a Director of Service Delivery to unify and lead project management, field services, staging, managed services, and NOC operations. You'll oversee a team of approximately 12, own the delivery P&L, and help build the processes and structure to support future growth. This is a fully on-site, direct-hire position sitting in Richardson, TX.

Ready to move beyond managing delivery and take ownership of building and leading the operation? Keep reading.

COMP: $135,000 – $155,000 base + 25% target, based on delivery cost, utilization, annual gross margin, and jointly defined objectives, with profit sharing above a defined threshold

WHAT OUR CLIENT OFFERS:

• Health, Dental and Vision Insurance
• 401(K) and Retirement Plan
• HSA/FSA
• PTO
• Professional Development Assistance

WHAT YOU’LL DO:

• P&L & Profitability: Own delivery performance, project execution, and gross margins.
• Team Leadership: Lead, coach, and develop project managers, engineers, NOC staff, and contractors, with authority over hiring and team structure.
• Resource Management: Optimize staffing and utilization across concurrent, multi-state projects.
• Service Delivery: Oversee field services, managed services, staging, installations, NOC operations, and SLA performance.
• PMO & Process Improvement: Establish scalable project management standards, documentation, and partner-ready delivery processes.
• Escalation Management: Take ownership of delivery issues and drive timely resolution.
• Reporting & KPIs: Build performance metrics and reporting to improve visibility, accountability, and decision-making.
• Technical Collaboration: Partner closely with a highly experienced senior architect to align technical expertise with delivery execution.

WHAT YOU’LL BRING:

• Bachelor's degree required. MBA a plus. PMP strongly preferred.
• 8–10+ years of IT service delivery or professional services leadership, with experience developing project managers and leading technical teams.
• Demonstrated P&L or gross-margin ownership experience.
• Resource planning across concurrent projects with travel, short-notice changes, and contractor labor.
• Experience in building and developing managers
• Ability to establish PMO processes, performance metrics, and governance frameworks from the ground up.
• Strong network infrastructure knowledge, including design review, effort estimation, and project scheduling. Familiarity with Aruba, HPE ClearPass, Cisco, Meraki, Arista, and Fortinet.
• Experience delivering as a subcontractor through channel partners or distributors is a substantial advantage.