Director of Security & Risk (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 110,000 - 170,000; Full time

Job summary

Caesars New Orleans is seeking a Director of Security & Risk to lead the Security & Risk Department, safeguarding guests, team members, facilities, and assets. The role emphasizes strategic leadership, regulatory compliance, and a culture of hospitality that creates a welcoming environment for all visitors.

You will oversee investigations, enforce safety protocols, manage budgets, train staff, and collaborate with operations to ensure exceptional service while maintaining strict security

Qualifications

• College degree in law enforcement or related field preferred.
• Administrative, leadership, investigative, customer service and public speaking skills required.
• Strong oral and written communication skills.
• Three years supervisory or command experience in law enforcement or security.
• Investigative and communication skills essential.
• Knowledge of gaming regulations and internal controls preferred.
• Criminal history check required.
• Louisiana driver’s license required.
• Teamwork and professional appearance required.

Responsibilities

• Oversees safeguarding of assets and enforcement programs as assigned.
• Supervises investigations conducted by Security personnel.
• Delivers exceptional guest service through Security and Risk staff.
• Manages overall property security, law compliance, and safety.
• Oversees vehicle damage/theft reports with Risk Management.
• Develops operational and budget procedures for the department.
• Implements safety training and preventive maintenance programs.
• Cross-trains staff across security operations.
• Ensures staff presentation and guest issue resolution.

Skills

Administrative skills

Leadership

Investigative skills

Customer service

Public speaking

Oral communication

Written communication

Teamwork

Regulatory knowledge

Education

College degree in law enforcement or related field

Job description

Director of Security & Risk (Caesars New Orleans)

New Orleans, LA, United States (On-site)

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WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Director of Security and Risk provides strategic leadership for the Security & Risk Department, ensuring the safety and security of our guests, team members, facilities, and assets. Through operational excellence, regulatory compliance, and a strong commitment to customer service, this role drives a culture of hospitality and professionalism that creates a welcoming environment and lasting impression for all who visit Caesars New Orleans.

How You Will Create the Extraordinary

• Oversees: safeguarding of assets transported to and from Casino Tables, Slots and Cashier departments; Project 21 enforcement requiring patrons to be at least 21 years of age for admission to building and Emergency Management programs.
• Supervises all investigations conducted by Security personnel.
• Ensures the delivery of exceptional guest service by Security and Risk personnel.
• Responsible for the overall security of the property including, but not limited to, the following: the enforcement of the law and other rules and regulations; the physical safety of patrons and employees and the protection of patrons and company property from illegal activity; the detainment for probable cause of persons that may be involved in illegal acts for the purpose of notifying law enforcement or State authorities, in compliance with the Louisiana Gaming Act and Regulations, which prohibits cheating or swindling in gaming; the recording of any and all unusual occurrences within the property, for which an assignment of Security personnel is made.
• Oversees: vehicle damage/theft complaint reports in conjunction with the Risk Management Department.
• Formulates and administers operational and budget procedures for department.
• Implements team member safety and service training and responsibilities for assigned areas.
• Implements an energy conservation and awareness program.
• Develops and applies Preventive Maintenance programs for all equipment.
• Cross-trains managerial/supervisory staff in all phases of operations.
• Ensures staff behavior and appearance are in compliance with established policy.
• Ensures that guests’ problems/complaints are handled in an effective, courteous manner.
• Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

What You Will Need

• College degree in law enforcement or related field is preferred.
• Administrative, leadership, investigative, customer service and public speaking skills are required.
• Strong oral and written skills are essential.
• Must have three years supervisory or command experience in law enforcement or security area.
• Must possess investigative and communication skills.
• Must have knowledge of gaming regulations and company internal controls are preferred.
• Must agree to a criminal history check.
• Must possess valid Louisiana Driver’s license.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

Additional Requirements:

• Mustbe able to maneuver to all areas of the casino.
• Must be able to lift up to 25 pounds and carry up to 25 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Must be able to stoop, bend, jump, twist, crouch, grip and carry heavy loads and run on level surfaces, as well as up and down stairs.
• Must have the ability to listen, solve problems, negotiate, use collaboration skills and give oral and written instructions.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.