Director of Scalable, Multi-Site Network Operations

ReturnPro LLP; Florida; On-site; USD 150,000 - 210,000; Full time

Job summary

ReturnPro is seeking a Director of Network Operations to lead the performance, scalability, and coordination of daily operations across our multi-site supply chain network. This role focuses on stability, efficiency, and scalable growth, with responsibility for standardizing procedures, capacity planning, and cross-functional collaboration with Technology and Infrastructure teams.

The Director will oversee facility leadership, drive data visibility and performance tracking, and develop scalable

Qualifications

• Bachelor's degree in Operations, Supply Chain, Industrial Engineering, or related field (MBA preferred).
• 10+ years of experience in multi-site operations leadership within supply chain, logistics, or warehouse environments.
• Proven experience managing facility leaders and scaling operations across multiple locations.
• Strong background in capacity planning, network optimization, and performance management.
• Experience with WMS platforms and data-driven operational management.
• Exposure to automation initiatives and process optimization strongly preferred.

Responsibilities

• Oversee daily operational performance across multiple facilities
• Manage and develop facility managers, ensuring strong execution, accountability, and alignment
• Establish consistent operational expectations across sites
• Serve as the central coordination point for network-wide operational priorities
• Lead network-level capacity planning to ensure facilities are optimized for volume, labor, and space utilization
• Shift workload across facilities to maintain balance and reduce strain during volume fluctuations
• Collaborate with Sales, Supply Chain, and ReCommerce leaders to anticipate demand changes
• Build and execute strategies for peak seasons and volume surges
• Develop scalable playbooks for labor ramp-up, overflow management, and throughput optimization
• Ensure the network is prepared for rapid growth and client expansion
• Partner with site leaders to drive adoption and continuous improvement
• Partner with Technology teams to ensure strong utilization and integration of warehouse management systems
• Drive data visibility, reporting consistency, and performance tracking across facilities
• Support system enhancements that improve operational accuracy and productivity
• Collaborate with Technology and Engineering teams to support automation initiatives
• Support implementation and adoption of new operational technologies
• Partner with IT and Infrastructure teams to ensure facilities are properly supported
• Ensure operational needs are aligned with system uptime, connectivity, hardware, and technology requirements
• Escalate and help prioritize infrastructure investments that support operational performance

Skills

Leadership

Data-driven management

Operations optimization

Education

Bachelor's degree in Operations, Supply Chain, Industrial Engineering, or related field

Tools

WMS platforms

Job description

ReturnPro is seeking a Director of Network Operations to lead the performance, scalability, and coordination of daily operations across our multi-site supply chain network. This role focuses on stability, efficiency, and scalable growth, with responsibility for standardizing procedures, capacity planning, and cross-functional collaboration with Technology and Infrastructure teams.

The Director will oversee facility leadership, drive data visibility and performance tracking, and develop scalable