Director of Salesforce

Northern Impact; Chicago (IL); Remote; USD 120,000 - 180,000; Full time

Job summary

An established industry player is on the lookout for a Director of Salesforce to lead their dynamic teams and drive innovation in a fully remote or Chicago-based role. This pivotal position requires a blend of technical expertise and strategic leadership to oversee the implementation of Salesforce solutions. You will collaborate across departments to ensure seamless integration and maximize efficiency while mentoring a talented team. If you are passionate about Salesforce and ready to make a significant impact in a thriving environment, this opportunity is perfect for you!

Qualifications

• 8+ years of hands-on Salesforce experience, especially with Sales Cloud and Service Cloud.
• Proven success in leading Salesforce teams in complex environments.

Responsibilities

• Lead Salesforce team to implement and optimize Sales Cloud and Service Cloud.
• Develop a Salesforce strategy aligned with long-term business objectives.

Skills

Salesforce Leadership

Sales Cloud

Service Cloud

Strategic Vision

Communication Skills

Education

Bachelor’s degree in a relevant field

Advanced degree or Salesforce certifications

Tools

Salesforce

Salesforce Service Cloud

Salesforce Sales Cloud

Job description

Overview

One of America's largest retailers is seeking a Director of Salesforce to join their growing company! The Director of Salesforce will spearhead high-performing Salesforce teams in a dynamic environment, driving organizational success through innovative solutions and strategic leadership. This pivotal role involves cross-departmental collaboration to integrate various systems and technologies, ensuring the successful deployment of Salesforce solutions that meet business requirements. The ideal candidate will possess a unique blend of technical expertise, leadership acumen, and strategic vision to effectively manage and execute initiatives using Service Cloud and Sales Cloud. Note: This position allows fully remote working or being based in Chicago, Illinois.

Responsibilities

• Lead and manage a dynamic Salesforce team, overseeing the implementation, optimization, and maintenance of Salesforce modules, including Sales Cloud and Service Cloud.
• Develop and execute a comprehensive Salesforce strategy aligned with the organization's long-term business objectives.
• Manage and mentor a team of Salesforce administrators, developers, and analysts.
• Collaborate with cross-functional teams to align Salesforce strategies with overall business objectives, ensuring seamless integration and maximum efficiency.
• Drive continuous improvement and innovation within the Salesforce ecosystem, staying abreast of industry trends and emerging technologies and their potential organizational benefits.
• Liaise with Salesforce and third-party vendors to ensure service levels are met and issues are resolved.
• Evaluate and implement best practices, tools, and technologies to advance Salesforce capabilities and drive innovation.
• Identify opportunities for growth and improvement within the Salesforce ecosystem and across the organization.

Qualifications:

• Minimum of 8 years of hands-on experience in Salesforce, with a focus on Sales Cloud, Service Cloud, and Commerce Cloud.
• Proven track record of successfully leading and managing Salesforce teams in complex, enterprise-level environments.
• Deep understanding of Salesforce best practices, with the ability to architect and implement scalable solutions.
• Extensive knowledge of Salesforce products, integrations, and customization capabilities.
• Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders.
• Demonstrated ability to drive strategic initiatives, manage resources effectively, and deliver projects on time and within budget.
• Bachelor’s degree in a relevant field; advanced degree or Salesforce certifications are a plus.