Director of Sales Operations and Strategic Programs

Siemens Mobility; Wendell (ID); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Siemens Mobility is seeking a Director of Sales Operations and Strategic Programs to lead the strategic vision for the I&I segment, drive growth, and optimize operations across the division. You will develop dashboards, analyze KPIs, and provide executive-level insights, coordinating with Sales and Support teams to align resources and forecasts.

This role requires a Bachelor’s degree and 10 years of experience in sales operations or data analytics, with strong dashboards in Tableau/Power BI

Qualifications

• Bachelor’s degree or foreign equivalent in Business, Engineering, Economics, Statistics, Computer Science, or IT.
• 10 years of experience in sales operations, strategic programs, or data analytics with a focus on channel management, EDI, and POS data.
• Experience building dashboards and delivering executive presentations using data visualization tools (Tableau/Power BI).
• Experience with CRM/ERP systems such as Salesforce and SAP.

Responsibilities

• Develop and implement a strategic vision for the I&I segment aligned with Division and Company goals.
• Design, implement, and continuously improve processes to enable growth and optimize customer interactions.
• Oversee dashboards and reports tracking KPIs; provide strategic insights to senior leadership.
• Collaborate with cross-functional teams to ensure technology solutions support goals and efficiency.
• Lead forecasting and capacity planning with segment management and Sales Teams.
• Address customer feedback and drive improvements to enhance satisfaction and retention.
• Travel up to 20% domestically with some international travel; operate in a hybrid work model.

Skills

Sales operations

Strategic programs

Data analytics

Channel management

KPIs

Dashboards

Power BI

Tableau

CRM/ERP (Salesforce)

SAP

Education

Bachelor’s degree or foreign equivalent in Business/Engineering/Economics/CS/IT

Tools

Salesforce

SAP

Job description

Director of Sales Operations and Strategic Programs

Position Title: Director of Sales Operations and Strategic Programs

Hours: Monday – Friday, 8:00 am to 5:00 pm, 40 Hours/Week

Summary of Duties: Develop and implement a strategic vision for I&I segment success with the broader goals of the Division and Company in mind. Lead the design, implementation, and continuous improvement of processes to enable growth and conversion activity at customers and prospects. Identify and address inefficiencies to enhance team productivity and customer satisfaction. Oversee the development and maintenance of dashboards and reports that track key performance indicators (KPIs). Provide strategic insights to senior leadership and the support functions to drive decision-making. Collaborate with peers to ensure that technology solutions support the team's goals and improve operational efficiency. Serve as a key liaison between functional support teams. Ensure alignment on customer goals and facilitate seamless collaboration across the organization. Oversee the collection and analysis of customer feedback. Lead efforts to implement improvements based on insights gained, driving customer satisfaction and retention. Partner with I&I segment management and Sales Teams in the development of forecasting and capacity planning to ensure the team is appropriately resourced to meet customer needs. Develop and implement customer segmentation strategies, tailoring approaches to different customer groups to enhance their success and satisfaction. 20% domestic travel with some international travel as needed. Hybrid work permitted.

Qualifications: The position requires a Bachelor’s degree or foreign equivalent in Business Management, Engineering, Economics, Statistics, Computer Science, or Information Technology or a related field and Ten (10) years of experience in the job offered or an acceptable alternate occupation. Position requires experience with the following: Sales operations, strategic programs, or data analytics with a focus on channel management, EDI, and POS data; Working with incentive plans, sales channels, sales quotas, and key performance indicators (KPIs); Building dashboards, interpreting data, delivering executive presentations, and working with data visualization tools, such as Tableau or Power BI; Experience with CRM/ERP systems, such as Salesforce and SAP.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Criminal History
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Wendell, North Carolina, United States of America

Fort Worth, Texas, United States of America