Director of Sales & Marketing

IHG Hotels & Resorts; San Antonio (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dynamic Sales & Marketing Director to lead innovative strategies that drive revenue and enhance guest experiences. In this pivotal role, you will manage a dedicated team, develop impactful marketing campaigns, and build strong client relationships. Your expertise in hospitality sales and marketing will be crucial in achieving ambitious goals while fostering a collaborative environment. Join a global brand that values diversity and culture, and take the next step in your career with this exciting opportunity.

Benefits

Paid Time Off

Health Insurance

401k Plan

Flexible Work Hours

Employee Discounts

Qualifications

• 4+ years in hospitality sales and marketing with supervisory experience.
• Strong understanding of local business trends and marketing strategies.

Responsibilities

• Develop and implement sales and marketing strategies to achieve revenue goals.
• Manage daily sales activities and train team members for success.
• Enhance guest experience through effective communication and service.

Skills

Hospitality Sales

Marketing Strategy

Team Management

Financial Planning

Guest Experience Enhancement

Education

Bachelor's Degree in Marketing

Job description

Role Purpose

As Sales & Marketing Director, you’ll develop and implement strategies to ensure revenue and room night sales goals are achieved. You will set sales and marketing strategies, create tactical plans, and monitor results to ensure targets are met.

Key Accountabilities

People

• Manage daily sales activities, plan, and assign work to ensure proper staffing levels.
• Develop your team through coaching, feedback, and setting performance and development goals. Recognize good performance.
• Train colleagues to meet revenue goals and ensure they have the necessary tools and standards.
• Recommend or initiate HR-related actions as needed.
• Create a positive working environment, fostering collaboration across departments.
• Interact with guests, vendors, and other contacts as needed.
• Build and maintain strong relationships with key clients to increase revenue.

Financial

• Achieve personal and team sales goals, maximizing profitability.
• Assist in preparing the departmental budget and financial plans, including marketing.
• Create and execute sales plans to increase occupancy, rates, and sales in F&B and banquets.
• Produce monthly reports and forecasts, analyze market and sales trends, and monitor performance to meet or exceed revenue targets.
• Develop special events and sales campaigns, attend trade shows, and promote the hotel to boost sales.

Guest Experience

• Provide guests with information to enhance their experience, such as loyalty programs and local attractions.
• Coordinate with hotel departments for conventions and group activities.
• Communicate guest needs and special requirements to relevant departments.
• Lead marketing efforts to upsell hotel services and amenities.

Responsible Business

• Collaborate with local leaders and community groups for high-profile exposure.
• Market sustainable and “green” initiatives to attract business.
• Work with advertising agencies and vendors to maximize advertising effectiveness.
• Enhance the hotel's reputation locally and serve as a media representative when needed.
• Identify marketing and sales improvements and collaborate with other departments.
• Perform ad-hoc duties as required.

Accountability

This is the top sales and marketing role in a large, luxury, resort, or flagship hotel, possibly managing multiple sites and large teams, including VIP and special service guests.

Key Skills & Experiences

• Bachelor’s degree or higher in marketing or related field.
• At least four years of hospitality sales and marketing experience with supervisory responsibilities.
• Strong knowledge of local business trends.
• Fluency in the local language(s); additional languages are a plus.

The salary range is $120,000 to $170,000, plus bonus potential. Benefits include paid time off, insurance, 401k, and more.

Join InterContinental Hotels & Resorts, a leader in luxury hospitality, and be part of a global brand that values travel, culture, and diversity. If you’re passionate about hospitality, apply now—even if you don’t meet every requirement.