Director of Rooms

Sanctuary Hotel; New York (NY); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Job summary

Sanctuary Hotel New York is seeking a Director of Rooms to own the guest-facing experience at our luxury lifestyle property in Midtown Manhattan. If you’re a polished, hands-on leader with a strong floor presence and a passion for personalized service, this is your seat at the table.

Please note: prior Director of Rooms experience at a hotel is required. You will lead Front Office, Housekeeping, Guest Services, and Rooms Operations with a focus on service standards, guest satisfaction, and

Qualifications

• 2+ years as Director of Rooms or senior Rooms Division leadership in a luxury or lifestyle hotel.
• Full-service hotel experience required.
• 5+ years in upscale hospitality, ideally boutique.
• Visible hands-on leadership with floor presence and attention to detail.

Responsibilities

• Oversee Front Office, Housekeeping, Guest Services, and Rooms Operations.
• Maintain service standards, guest satisfaction scores, and online reputation.
• Manage labor, scheduling, payroll, and departmental budgets.
• Lead training programs and SOPs to build a strong service culture.
• Handle VIP arrivals, guest recovery, and escalations with poise.
• Collaborate with Engineering, F&B, and Sales; drive profitability with exec leadership.

Skills

Director of Rooms experience

Luxury hotel operations

Staff development

Job description

Director of Rooms | The Sanctuary Hotel New York
Luxury lifestyle boutique | Midtown Manhattan | On-site

The opportunity
The Sanctuary Hotel New York is looking for a Director of Rooms to own the entire guest-facing experience at our luxury lifestyle property. If you're a polished, hands‑on leader who’s at your best on the floor, and you know personalized service is what separates a great boutique hotel from a nice one, this is your seat at the table.

Please note: This role requires prior Director of Rooms experience at a hotel. We’re not able to consider candidates without it.

What you'll lead

• Front Office, Housekeeping, Guest Services, and Rooms Operations
• Service standards, guest satisfaction scores, and online reputation
• Labor controls, scheduling, payroll, and departmental budgets
• Training programs and SOPs that build a strong service culture
• VIP arrivals, guest recovery, and escalations, handled with poise
• Close collaboration with Engineering, F&B, and Sales
• Performance and profitability, partnering directly with executive leadership

What you bring

• 2+ years as Director of Rooms (required), or senior Rooms Division leadership in a luxury or lifestyle hotel
• Full-service hotel experience (required)
• 5+ years in upscale hospitality, ideally boutique (preferred)
• A visible, hands‑on leadership style with real floor presence
• Forbes‑level attention to detail and a gift for guest personalization
• Strong operational, financial, and team development skills
• Comfort leading in the pace of New York City hospitality

Compensation and benefits

• $90,000 to $115,000 per year
• Health and dental insurance
• Paid time off