Director of Revenue Cycle Management

Denova Collaborative Health; Phoenix (AZ); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Low-cost health insurance

Retirement plan with company match

Disability coverage

Holiday pay & PTO

Wellness program

Employee discounts

Job summary

Denova Collaborative Health is seeking a Director of Revenue Cycle to lead all day-to-day RCM operations, including billing, posting, denials, and analytics. This role requires hands-on leadership across multi-functional teams and the ability to drive performance against payer requirements and organizational goals.

The ideal candidate has 7–10 years in healthcare revenue cycle, leadership experience, and strong analytical skills.

Qualifications

• Bachelor’s degree or equivalent experience.
• 7–10 years of healthcare revenue cycle experience, with leadership exposure.
• Experience leading multi-functional RCM teams in healthcare settings.
• Proficiency with Netsmart or similar EHR/RCM platforms.
• Strong analytical, communication, and coaching skills.

Responsibilities

• Oversee all RCM operations: billing, posting, collections, denials, and reporting.
• Manage supervisors and frontline staff across multi-functional RCM teams.
• Monitor KPIs such as denial rate, DSO, charge lag, clean claim rate, and collection targets.
• Lead reviews to ensure timely submissions, postings, and follow-up workflows.
• Collaborate with Compliance and IT to maximize RCM platform effectiveness.

Skills

Leadership

Healthcare Revenue Cycle

Data Analysis

Cross-functional Collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Netsmart

Job description

Location: DHQ – Phoenix, AZ (Hybrid)
Department: Revenue Cycle Management
Status: Full-Time, Exempt
Reports To: VP of Finance & Accounting

Job Purpose:

The Director of Revenue Cycle provides hands-on leadership over all day-to-day Revenue Cycle Management (RCM) operations—including claims, payment posting, patient collections, denial management, and analytics. This leader ensures accuracy, efficiency, and compliance across all RCM functions, turning high-level strategy into effective daily performance.

What You Will Do:

Operational Leadership

• Oversee all RCM operations: billing, posting, collections, denials, and reporting.
• Manage supervisors and frontline staff across multi-functional RCM teams.
• Monitor essential KPIs such as denial rate, DSO, charge lag, clean claim rate, and collection targets.
• Lead daily/weekly reviews to ensure timely submissions, postings, and follow-up workflows.
• Ensure alignment with payer requirements and organizational goals.

Process & Performance Management

• Identify workflow gaps and implement standardized SOPs and QA processes.
• Ensure accuracy in coding, payer setup, and billing workflows.
• Collaborate with IT to maximize the effectiveness of Netsmart or other EHR/RCM platforms.
• Produce trend analyses and performance reporting for leadership.

Team Leadership & Development

• Mentor, train, and coach RCM staff to build strong technical and professional skills.
• Foster a culture of transparency, accountability, and problem-solving.
• Conduct performance evaluations and provide ongoing developmental feedback.

Compliance & Collaboration

• Partner with Compliance and Finance to ensure adherence to payer rules and internal policies.
• Serve as the primary escalation contact for payer or staff issues.
• Work cross-functionally with Clinical Operations and administrative leadership to strengthen revenue integrity.

What We Need From You:

• Bachelor’s degree or equivalent experience.
• 7–10 years of healthcare revenue cycle experience, with at least 3 years in a leadership role.
• Strong understanding of claims, denials, posting, and patient AR management.
• Experience leading multi-functional RCM teams in behavioral health or multi-specialty settings.
• Analytical mindset with the ability to interpret data and implement improvements.
• Proficiency with Netsmart or similar EHR/RCM systems.
• Excellent communication, organizational, and coaching skills.

Your Work Schedule:

• Full-Time: Monday to Friday, 8:00 AM - 5:00 PM
• Hybrid role with flexibility based on business needs

Perks of Being Part of Denova:

• Comprehensive low-cost medical, dental, and vision insurance.
• Generous retirement plan with a 3.5% company match.
• Secure your future with both long and short-term disability options
• Enjoy holiday pay, PTO, and life insurance benefits.
• We offer an employee wellness program and fantastic discounts for all Denova team members.
• And there's so much more waiting for you!

Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona.

We provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.