Director of Retail Banking & Operations

Tnbankers; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Tnbankers is seeking a Retail and Deposit Operations Leader in Nashville, TN. This role supports the Bank’s mission by providing leadership across the branch network, call center, and deposit operations. The ideal candidate will have a Bachelor’s degree in Business or Finance and 5–7 years of retail banking experience. Key responsibilities include enhancing customer service, ensuring compliance, and driving operational improvements. Join Tnbankers to be part of a team focused on personalized service and customer relationships.

Qualifications

• Bachelor’s degree in Business, Finance, or related field, or equivalent experience.
• 5–7 years of progressive retail banking experience, including leadership responsibilities.

Responsibilities

• Provides leadership and support for Retail Banking and Deposit Operations.
• Coaches and supports staff to deliver friendly, personalized customer service.
• Develops strategies to grow core deposits and customer relationships.
• Ensures compliance with all regulatory requirements and policies.
• Monitors performance and implements improvements as needed.

Skills

Leadership

Customer service

Compliance management

Process improvement

Team development

Education

Bachelor’s degree in Business, Finance, or related field

Job description

Tnbankers is seeking a Retail and Deposit Operations Leader in Nashville, TN. This role supports the Bank’s mission by providing leadership across the branch network, call center, and deposit operations. The ideal candidate will have a Bachelor’s degree in Business or Finance and 5–7 years of retail banking experience. Key responsibilities include enhancing customer service, ensuring compliance, and driving operational improvements. Join Tnbankers to be part of a team focused on personalized service and customer relationships.