2605-1 Retail Operations Director

Tnbankers; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Tnbankers is seeking a Retail and Deposit Operations Leader in Nashville, TN. This role supports the Bank’s mission by providing leadership across the branch network, call center, and deposit operations. The ideal candidate will have a Bachelor’s degree in Business or Finance and 5–7 years of retail banking experience. Key responsibilities include enhancing customer service, ensuring compliance, and driving operational improvements. Join Tnbankers to be part of a team focused on personalized service and customer relationships.

Qualifications

• Bachelor’s degree in Business, Finance, or related field, or equivalent experience.
• 5–7 years of progressive retail banking experience, including leadership responsibilities.

Responsibilities

• Provides leadership and support for Retail Banking and Deposit Operations.
• Coaches and supports staff to deliver friendly, personalized customer service.
• Develops strategies to grow core deposits and customer relationships.
• Ensures compliance with all regulatory requirements and policies.
• Monitors performance and implements improvements as needed.

Skills

Leadership

Customer service

Compliance management

Process improvement

Team development

Education

Bachelor’s degree in Business, Finance, or related field

Job description

The Retail and Deposit Operations Leader plays a key role in supporting the Bank’s mission of serving our customers and community with personalized, relationship-driven service. This position provides leadership across our branch network, call center, and deposit operations, ensuring a consistent, high-quality experience for both customers and team members.

Role and Responsibilities

Provides leadership and support for Retail Banking and Deposit Operations.

Coaches and supports staff to deliver friendly, personalized customer service.

Develops strategies to grow core deposits and customer relationships.

Ensures compliance with all regulatory requirements and policies.

Monitors performance and implements improvements as needed.

Identifies process improvements and operational efficiencies.

Partners with IT, Compliance, and Marketing on initiatives.

Oversees vendor relationships and operational functions.

Supports audits and maintains strong internal controls.

Provides training on products, systems, and compliance.

Resolves customer concerns with professionalism and care.

Communicates updates to leadership.

Promotes a positive team environment.

Completes required training and follows security protocols.

Performs other duties as assigned.

Supervisory Responsibilities

Leads and supports retail and operations teams.

Hires, trains, and develops staff.

Provides coaching and performance evaluations.

Supports employee relations.

Delegates and prioritizes work.

Qualifications and Education

Bachelor’s degree in Business, Finance, or related field, or equivalent experience.

5–7 years of progressive retail banking experience, including leadership responsibilities.

Commercial Bank and Trust Company is an Equal Opportunity Employer - Veterans/Disable.