Director of Residential Services

Multicultural Community Services of the Pioneer Valley Inc.; Springfield (MA); On-site; USD 98,000 - 108,000; Full time

Job summary

Multicultural Community Services is seeking a dynamic Director of Residential Services to oversee 19 community-based group homes serving individuals with intellectual and developmental disabilities in Springfield, MA.

This senior leadership role requires 5+ years of supervisory experience, a strong compliance mindset, and the ability to build teams, manage budgets, and drive continuous improvement while maintaining person-centered services and regulatory standards.

Qualifications

• 5+ years of supervisory experience in human services, preferably with DDS residential programs.
• Knowledge of Massachusetts DDS service delivery and regulatory systems.
• Strong team building, communication, and organizational skills.
• Calm, solutions-focused leadership and crisis management abilities.
• Proficiency with technology and a commitment to learning and growth.

Responsibilities

• Leading operations and oversight for 19 residential group homes
• Supporting and developing a team of professionals to deliver person-centered services
• Ensuring full compliance with all state, federal, and agency regulations (including DDS licensure and accreditation)
• Monitoring quality outcomes and service satisfaction, and using data to identify areas for improvement
• Managing budgets, staffing, and program resources efficiently and effectively
• Fostering meaningful relationships with individuals served families, staff, and community stakeholders
• Collaborating across departments and participating in strategic planning at the organizational level
• Serving as a key contributor to agency leadership

Skills

Team building

Communication

Organizational skills

Crisis management

Leadership

Education

Bachelor's degree

Master's degree

Job description

Position: Director of Residential Services

Location: Springfield, MA

Organization: Multicultural Community Services

Employment Type: Full-time, Senior Leadership

Salary:$98K – $108K yearly

Make an Impact Every Day. Lead with Purpose.

MCS is seeking a passionate, dynamic Director of Residential Services to oversee and inspire excellence across 19 community-based group homes serving individuals with intellectual and developmental disabilities. This is a rare opportunity to shape lives, build teams, and ensure that services not only meet — but exceed — the highest standards of care and compliance.

The Director of Residential Services will provide leadership, high-level oversight, and strategic direction to ensure quality, compliance, and compassion are at the forefront of everything we do. You’ll supervise a team of program leaders and support staff, maintain regulatory standards, manage resources, and drive continuous improvement.

Key responsibilities include:

• Leading operations and oversight for 19 residential group homes
• Supporting and developing a team of professionals to deliver person-centered services
• Ensuring full compliance with all state, federal, and agency regulations (including DDS licensure and accreditation)
• Monitoring quality outcomes and service satisfaction, and using data to identify areas for improvement
• Managing budgets, staffing, and program resources efficiently and effectively
• Fostering meaningful relationships with individuals served families, staff, and community stakeholders
• Collaborating across departments and participating in strategic planning at the organizational level
• Serving as a key contributor to agency leadership

Qualifications

• Bachelor's degree required; Master's degree preferred
• 5+ years of supervisory experience in human services, preferably with DDS residential programs
• Knowledge of Massachusetts DDS service delivery and regulatory systems
• Strong team building, communication, and organizational skills
• Calm, solutions-focused leadership and crisis management abilities
• Proficiency with technology and a commitment to learning and growth

Why Join MCS?

MCS is a mission-driven nonprofit with a deep commitment to empowering individuals with intellectual and developmental disabilities. We believe that high-quality services come from high-quality teams — and that great leadership makes all the difference.

At MCS, you’ll find:

• A supportive, team-oriented environment
• Opportunities for innovation and service development
• A leadership team that values your voice and your vision
• The chance to build something meaningful — every single day

For more information, please visit mcsnet.org.