Director of Residential Services

LifeStream, Inc.; New Bedford (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

LifeStream, Inc. seeks a Director of Residential Services to provide strategic and operational leadership for residential programs serving individuals with IDD and ABI/TBI. You will report to the Vice President of Residential Services and oversee quality, compliance, staffing, and fiscal performance across 34 locations.

The role requires budget management, staff supervision, and travel between sites. A Bachelor’s degree and 5+ years in a related leadership role are preferred; a valid driver’s

Qualifications

• Five years of progressive leadership experience in residential services, human services, healthcare, or related field.
• Budgeting, staffing management, regulatory compliance experience.
• Experience supporting individuals with IDD and/or ABI/TBI preferred.

Responsibilities

• Provide leadership, supervision, and support to Assistant Residential Directors and assigned leadership staff.
• Oversee the daily operations and performance of approximately 34 residential programs.
• Conduct regular program reviews and site visits to monitor service quality, staff performance, and regulatory compliance.
• Ensure the delivery of high-quality supports that promote dignity, independence, self-determination, community inclusion, and quality of life.
• Monitor implementation of Individual Support Plans, behavioral supports, rehabilitation goals, and other service plans.
• Advocate for health, safety, and rights of individuals receiving services.
• Assist with development and management of residential budgets; monitor expenditures and staffing resources.
• Review and manage FTE utilization and staffing patterns; ensure compliance with DDS add-on hours contracted by location.

Skills

Leadership

Communication

Team-building

Education

Bachelor’s degree in related field

Job description

Come join one of the area’s largest employers!

See everything going at LifeStream on our Facebook and Instagram page

LifeStream is an equal-opportunity employer

Schedule: Mon-Fri 8a-4p

The Director of Residential Services provides strategic and operational leadership for residential programs serving individuals with Intellectual and Developmental Disabilities (IDD) and Acquired/Traumatic Brain Injuries (ABI/TBI). Reporting directly to the Vice President of Residential Services, the Director is responsible for the overall quality, compliance, staffing, fiscal performance, and service outcomes of approximately 34 residential locations.

Leadership & Operations

• Provide leadership, supervision, and support to Assistant Residential Directors and assigned leadership staff.
• Oversee the daily operations and performance of approximately 34 residential programs.
• Conduct regular program reviews and site visits to monitor service quality, staff performance, and regulatory compliance.

Person-Centered Services

• Ensure the delivery of high-quality supports that promote dignity, independence, self-determination, community inclusion, and quality of life.
• Monitor implementation of Individual Support Plans, behavioral supports, rehabilitation goals, and other service plans.
• Advocate for the health, safety, and rights of individuals receiving services.
• Assist with the development and management of residential budgets.
• Monitor program expenditures, staffing resources, and overall fiscal performance.
• Review and manage Full-Time Equivalent (FTE) utilization and staffing patterns.
• Ensure compliance with DDS add on hours contracted by location.
• Implement strategies that support operational efficiency and responsible resource management.

Full job description available upon request.

Education

Bachelor's Degree in Human Services, Social Work, Psychology, Rehabilitation Services, Healthcare Administration, Business Administration, or a related field required preferred.

Experience

• Minimum of five years of progressive leadership experience in residential services, human services, healthcare, developmental disabilities, brain injury services, or a related field.
• Experience supervising management-level staff preferred.
• Demonstrated experience with budgeting, staffing management, regulatory compliance, and residential operations.
• Experience supporting individuals with IDD and/or ABI/TBI preferred

Knowledge, Skills & Abilities

• Strong leadership, communication, and team-building skills.
• Knowledge of person-centered service delivery principles.

Requirements

• Valid driver's license and acceptable driving record.
• Ability to travel regularly between residential locations.
• Successful completion of all required background checks.
• Ability to participate in on-call responsibilities and respond to emergencies as needed.

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.