Assistant Director of Community Living

The Nemasket Group; Mattapoisett (MA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Vision insurance

Flexible spending account

Job summary

The Nemasket Group is seeking an Assistant Director of the Community Living Division to oversee residential and independent living programs for individuals with IDD and ABI. Working with the Director, you will ensure high-quality, person-centered supports through supervision and compliance.

This leadership role shares on-call duties, supports staff development, monitors safety and regulatory standards, and helps drive agency initiatives and quality improvement across the division.

Qualifications

• Bachelor’s degree in Human Services or related field.
• Minimum of three years supporting individuals with IDD/ABI.
• Minimum of one year supervisory experience.
• Strong assessment and documentation skills.
• Experience with electronic documentation systems and MS Office.
• Excellent communication, organization, and time management.

Responsibilities

• Oversee day-to-day operations of Community Living programs.
• Support implementation of agency initiatives and goals.
• Oversee residential homes for quality supports and safety.
• Monitor staffing, medical needs, and documentation.
• Lead on-call rotation and emergencies.
• Assist with ISP and individual support plan oversight.
• Coordinate budgets and program planning.

Skills

Staff supervision

Communication skills

Emergency responsiveness

Problem solving

Organization

Education

Bachelor’s degree in Human Services

Tools

MS Office

Job description

Supervision Received from: Director of Community Living Division

Supervision Exercised to: House Managers, residential leadership staff, Direct Support Professionals, and other personnel as assigned.

Dept/program: Community Living FLSA Status: Exempt

Benefit Status: Full Time Benefits Eligible Hours: Salaried 37.5 Hours – $24 Hourly

Position Summary:

The Assistant Director of Community Living Division is responsible for the daily operational oversight of residential and independent living programs serving individuals with intellectual and developmental disabilities and acquired brain injuries. Working closely with the Director of Community Living Division, the Assistant Director assists in ensuring high-quality, person-centered supports through staff supervision, coaching, program oversight, regulatory compliance, and quality improvement initiatives and serves as a resource to supervisors and direct support staff, assisting with implementation of agency initiatives and strategic priorities. The Assistant Director shares on-call responsibilities with the Director of Community Living and assumes leadership responsibilities in the absence of the Director. This position plays a key role in promoting consistency, accountability, and excellence throughout the Community Living Division.

Primary Responsibilities: Program & Operational Oversight

• Assist in the day-to-day management of all Community Living programs.
• Assist the Director in implementing agency initiatives, strategic goals, and operational priorities across the Community Living Division.
• Provide regular oversight of residential homes to ensure quality supports, health and safety, and compliance with agency standards.
• Monitor program operations and address concerns related to staffing, scheduling, medical needs, household operations, documentation, and individual supports.
• Assist with operational problem-solving and decision‑making to ensure continuity of services.
• Provide leadership during emergencies and after‑hours situations as part of the shared on‑call rotation.
• Assume responsibility for division operations in the Director’s absence.
• Assist with development, implementation, and monitoring of departmental policies, procedures, and operational systems.
• Prepare reports, monitor program performance indicators, and assist the Director with projects and operational initiatives.

Staff Supervision & Development

• Provide direct supervision, coaching, mentoring, and support to House Managers and other assigned residential leadership staff.
• Conduct regular home visits to observe staff performance and provide guidance, coaching, and feedback.
• Assist supervisors with employee performance concerns, attendance, documentation, and corrective action when appropriate.
• Complete employee performance evaluations and assist with professional development planning.
• Participate in recruitment, interviewing, hiring, orientation, onboarding, and retention of Community Living staff.
• Promote teamwork, accountability, professionalism, and a positive workplace culture.
• Provide ongoing coaching, mentoring, and field‑based training to supervisory and direct support staff.
• Assist with orientation and training of newly hired employees.
• Identify staff training needs and coordinate educational opportunities.
• Encourage professional growth and continuous learning throughout the division.

Compliance & Quality Assurance

• Monitor residential programs to ensure compliance with DDS regulations, licensing standards, agency policies, and best practices.
• Conduct routine home visits, documentation reviews, medication audits, and quality assurance activities.
• Assist with DDS licensing reviews, investigations, corrective action plans, and follow‑up activities.
• Collaborate with the Continuous Quality Improvement Manager to improve systems, monitor outcomes, and strengthen quality initiatives.
• Promote person‑centered practices and continuous quality improvement throughout the division.

Individual Supports & ISP Oversight

• Support House Managers, residential leadership staff, and Direct Support Professionals in understanding and implementing Individual Support Plans (ISPs).
• Assist staff in developing individualized teaching strategies that promote independence, community inclusion, and meaningful outcomes.
• Monitor progress toward ISP goals and provide coaching to improve service delivery.
• Participate in ISP meetings, assessments, interdisciplinary team meetings, and annual reviews as assigned.
• Ensure services remain individualized, respectful, and responsive to each person’s needs, preferences, and goals.
• Support staff development related to person‑centered supports, medication administration, documentation, Positive Behavioral Supports, regulatory compliance, and best practices.
• Review reports, documentation, incident reports, financial records, and program information for accuracy and completeness.
• Collaborate with nursing staff, clinicians, finance, human resources, and other agency departments to support quality services.
• Participate in Leadership Team meetings, committees, and agency‑wide initiatives as assigned.
• Assist with budget monitoring, resource allocation, and operational planning.

Human Resources & Workforce Development

• Manage employee performance, including providing regular and on‑going feedback, developing and reviewing routine performance evaluations, identifying developmental needs, and guide in improvement activities and professional development plans.

Other Responsibilities:

• Handle all confidential information in accordance with agency policies, privacy requirements, and applicable laws and regulations.
• Work in cooperation with other employees.
• Follow all agency policies, employment-service requirements, safety procedures, and person‑specific protocols.
• Participate in professional growth and development training activities; attend in‑service training sessions, workshops and classes when required.
• Attend and participate in meetings as required by supervisor, including at least 2 agency wide staff meetings annually.
• Report suspected abuse, neglect, exploitation, rights violations, incidents, and unsafe conditions immediately.
• Perform other duties as assigned to support the mission and operations of the organization.

Work Schedule & Availability :

• Primarily office‑based with regular travel to program sites and community meetings.
• May require occasional evening or weekend meetings and events.
• The Assistant Director shares on‑call responsibilities with the Director of Community Living

Minimum Qualifications: (examples listed in italics)

• Education/Licensure and Experience:
  • Bachelor’s degree in Human Services, Rehabilitation Counseling, Social Services, or a closely related field preferred;
  • Minimum of three (3) years of experience supporting individuals with intellectual and developmental disabilities and acquired brain injuries.
  • Minimum of one year of relevant Supervisory experience (IDD and/or ABI preferred)
• Job Specific/Technical skills:
  • Strong assessment and documentation skills
  • Proficiency with electronic documentation systems and Microsoft Office applications
• Other skills and competencies:
  • Strong communication, documentation, organizational and time‑management skills
  • Ability to work independently and manage multiple priorities
  • Ability to exercise sound judgment, maintain confidentiality, and respond effectively to emergencies or crisis situations

Other Requirements: All employees (including leaders)

• Must meet all requirements of the organization’s background screening process.
• Valid driver’s license, reliable, registered and insured transportation and willingness to travel as needed.
• Demonstrated supervisory and leadership experience, including staff oversight, coaching, and performance management
• Working knowledge of Massachusetts DDS regulations, services standards, and person‑centered planning principles
• Experience ensuring compliance with documentation, health and safety, incident reporting, and quality assurance requirements
• Strong organizational, communication, and problem‑solving skills with the ability to manage multiple priorities
• Ability to exercise sound judgment, maintain confidentiality, and respond effectively to emergencies or crisis situations (If applicable)
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

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