Director of Residential Housing Services

University at Buffalo; Buffalo (NY); On-site; USD 160,000 - 180,000; Full time

Job summary

University at Buffalo seeks a Director of Housing Services to provide strategic leadership for on-campus housing, ADA accommodations, and summer conference housing. You will oversee operations for ~8,000 students across 13 residence halls and 5 apartment complexes, ensuring a student-centered, accessible experience aligned with institutional goals.

As a senior leader, you will shape marketing, contracting, and room assignment processes, foster campus partnerships, and support enrollment and

Qualifications

• Senior leadership experience in housing or student services.
• Experience directing housing operations and occupancy management.
• Ability to collaborate with Enrollment Management and Marketing to drive full occupancy.
• Commitment to equity, inclusion, and accessibility in housing.

Responsibilities

• Provide strategic leadership and oversight for Housing Services.
• Design occupancy management processes to meet fiscal targets.
• Partner with Enrollment Management and Marketing to achieve full occupancy.
• Ensure consistent messaging across channels to students and parents.
• Direct and indirect management of the Housing Services team.

Skills

Leadership

Strategic planning

Operations management

ADA accommodations

Stakeholder partnerships

Job description

The Director of Housing Services provides senior leadership, strategic planning, policy development and operational oversight for the University at Buffalo’s housing assignments, ADA housing accommodations, and summer conference housing. This role ensures that UB’s on‑campus housing experience is student-centered, accessible, efficient, and aligned with institutional goals. This position reports to the Director of Housing Operations and oversees all aspects of housing services in support of approximately 8,000 undergraduate and graduate students in 13 residence halls and 5 apartment complexes.

As a senior leader, the functional areas of responsibility include marketing, housing contracting, room assignment processes, occupancy management, and coordination of room changes, and fostering strong partnerships with campus stakeholders. This position plays a significant role in supporting residential experience, advancing equity and access, and contributing to the university’s enrollment and retention strategies.

Responsibilities Include

• Provide strategic leadership and administrative oversight for Housing Services, ensuring effective operations and high-quality customer service.
• Provide vision, design and implementation of occupancy management processes that ensure fiscal targets are met.
• Partner with Enrollment Management and Marketing & Communications to position on-campus housing as a strategic recruitment and retention tool, using targeted campaigns and data-informed messaging to support full occupancy.
• Ensure congruence and timeliness of website, print, social media, front desk operations and in person communications to parents, current students, incoming students, and faculty/staff.
• Responsible for direct and indirect management of the Housing Services team.

About Campus Living

As a member of Campus Living, you will join service professionals, all driven by one shared set of values designed to help ensure students’ well-being, create a safe and supportive environment, and promote student success. In Campus Living, growth is a shared passion. We aim for excellence by expanding the boundaries of culture and practice. We pursue our goals tenaciously while stewarding the student experience in building and managing supporting communities. We encourage discovery and celebrate success.

Our team recognizes the advantages diverse perspectives and backgrounds bring to the workplace. We are particularly interested in candidates who share this value and will work to achieve the university’s goals of inclusive excellence.

About Student Life

Student Life is dedicated to creating a student-centered environment that fosters engagement, well-being, and success. Guided by four strategic priorities—student engagement, health and wellness, personalized support, and advancing diversity, equity, inclusion, and justice we provide transformative experiences that empower students to grow, lead, and thrive. As a member of Student Life, you’ll join a team of passionate professionals united by shared values and a commitment to student success. We think big, act boldly, and pursue excellence with purpose. Together, we build inclusive communities, champion discovery, and celebrate the achievements that shape the UB experience.

Learn More

• Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
• Being a part of the University at Buffalo community.

The University at Buffalo is an equal opportunity employer (EOE) and welcomes all to apply including veterans and individuals with a disability.