Director of Residential Housing Services

University at Buffalo; Buffalo (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

The University at Buffalo invites applications for the Director of Residential Housing Services to lead housing operations for about 8,000 students across 13 residence halls and 5 apartment complexes, ensuring a student-centered, accessible on-campus experience.

This senior role provides strategic leadership, policy development, and oversight of housing assignments, ADA accommodations, and occupancy management, partnering with Enrollment Management and other campus stakeholders to support

Qualifications

• Bachelor’s degree with 5+ years of relevant experience, or a Master’s with 3+ years.
• Demonstrated supervisory experience with professional staff.
• Ability to collaborate with internal stakeholders and campus partners to advance student-centered outcomes.
• Strong understanding of housing operations, assignments systems, and ADA accommodations.

Responsibilities

• Provide strategic leadership and administrative oversight for Housing Services.
• Oversee occupancy management and room assignment processes to meet targets.
• Partner with Enrollment Management and Marketing to position housing as a recruitment tool.
• Ensure consistent communications across channels to families, students, and staff.
• Direct and indirect management of the Housing Services team.

Skills

Supervisory experience

Stakeholder collaboration

Housing operations

ADA accommodations

Education

Bachelor's degree in higher education/public administration/business management/related field

Master's degree or professional certification

Job description

Director of Residential Housing Services

Position Title Director of Residential Housing Services

The Director of Housing Services provides senior leadership, strategic planning, policy development and operational oversight for the University at Buffalo’s housing assignments, ADA housing accommodations, and summer conference housing. This role ensures that UB’s on-campus housing experience is student-centered, accessible, efficient, and aligned with institutional goals. This position reports to the Director of Housing Operations and oversees all aspects of housing services in support of approximately 8,000 undergraduate and graduate students in 13 residence halls and 5 apartment complexes.

As a senior leader, the functional areas of responsibility include marketing, housing contracting, room assignment processes, occupancy management, and coordination of room changes, and fostering strong partnerships with campus stakeholders. This position plays a significant role in supporting residential experience, advancing equity and access, and contributing to the university’s enrollment and retention strategies.

Responsibilities Include

• Provide strategic leadership and administrative oversight for Housing Services, ensuring effective operations and high-quality customer service.
• Provide vision, design and implementation of occupancy management processes that ensure fiscal targets are met.
• Partner with Enrollment Management and Marketing & Communications to position on-campus housing as a strategic recruitment and retention tool, using targeted campaigns and data-informed messaging to support full occupancy.
• Ensure congruence and timeliness of website, print, social media, front desk operations and in person communications to parents, current students, incoming students, and faculty/staff.
• Responsible for direct and indirect management of the Housing Services team.

About Campus Living

As a member of Campus Living, you will join service professionals, all driven by one shared set of values designed to help ensure students’ well‑being, create a safe and supportive environment, and promote student success. In Campus Living, growth is a shared passion. We aim for excellence by expanding the boundaries of culture and practice. We pursue our goals tenaciously while stewarding the student experience in building and managing supporting communities. We encourage discovery and celebrate success.

Our team recognizes the advantages diverse perspectives and backgrounds bring to the workplace. We are particularly interested in candidates who share this value and will work to achieve the university’s goals of inclusive excellence.

About Student Life

Student Life is dedicated to creating a student-centered environment that fosters engagement, well‑being, and success. Guided by four strategic priorities—student engagement, health and wellness, personalized support, and advancing diversity, equity, inclusion, and justice—we provide transformative experiences that empower students to grow, lead, and thrive. As a member of Student Life, you’ll join a team of passionate professionals united by shared values and a commitment to student success. We think big, act boldly, and pursue excellence with purpose. Together, we build inclusive communities, champion discovery, and celebrate the achievements that shape the UB experience.

Learn more:

• Our benefits, where we prioritize your well‑being and success to enhance every aspect of your life.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

• Bachelor’s degree in higher education, public administration, business management, administrative services or related field with a minimum of 5 years of relevant experience or a Master’s degree or professional certification with a minimum of 3 years of experience
• Supervisory experience with professional staff.
• Demonstrated ability to collaborate effectively with internal stakeholders and campus partners to advance shared goals and deliver student‑centered outcomes.
• Strong understanding of housing operations, assignments systems, and ADA accommodation