Director of Resident Services

Lake Seminole Square; San Diego (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

No employee medical cost

Dental and Vision Insurance

Free meal during shift

DailyPay

Life insurance

Long-term disability

403(b) with employer match

PTO & paid holidays

AFLAC

Engagement activities

Engaging work environment

Job summary

Casa de las Campanas in Rancho Bernardo, CA is seeking a Director of Resident Services to lead the team delivering exceptional resident relations and family communications, and to ensure high satisfaction.

You will supervise Residential Social Workers, Navigators, and Concierge Services, manage budgets, and develop counseling programs for grief or illness, while providing top-tier hospitality in a resort-style senior living community.

Qualifications

• Master’s degree in a related field preferred; Social Work, Psychology, Counseling.
• 3–5 years of progressive experience in customer service, guest relations, social work, or a similar role.
• Experience working with the elderly required. RCFE certification preferred.

Responsibilities

• Oversees Residential Social Workers, Navigators, and Concierge Services; ensures accurate responses to questions and customer service.
• Oversees the resolution of resident complaints and answers residents’ questions regarding the community, policies, etc.
• Responsible for departmental operation and capital budgets.
• Provides a program to provide effective counseling for grief, depression, illness, and loss trauma associated with moving, etc.
• Provides customer service to residents by problem-solving when needed or providing guidance regarding where residents find information and functioning as the liaison between residents and staff.
• Monitors residents’ overall well-being in a general way and reports any significant changes in condition or concerns to the appropriate Director(s).
• Performs other relative, relevant duties as required.

Skills

Customer service

Resident relations

Education

Master’s degree preferred

Job description

Position Title:Director of Resident Services

Pay:$85,000 - $90,000 annually

Who we are:

Walk through our doors and see the difference in the future with senior living and care. We provide upscale resort-style living located in beautiful Rancho Bernardo. Casa de las Campanas offers more than just a job. Our team of passionate professionals enhances the lives of seniors in our community every day. Our campus and natural setting reflect our residents’ love of southern California. You will not find our unique combination of an all-inclusive lifestyle, superior hospitality, and beautiful location anywhere else. When our community of well-traveled, outdoor-loving seniors is not visiting other parts of the world, you will find them socializing over dinner, hiking a nearby trail, or just enjoying the spectacular views. We are currently seeking a talentedDirector of Resident Servicesto joinour team. If you are looking for a different perspective on senior living

You will enjoy:

• $0 employee cost share for medical Insurance
• Dentaland Vision Insurance
• Free Meal for shift
• Now offering DailyPay!
• Life insurance
• Long-term disability insurance
• 403 (b) retirement plan with employer match
• PTO and paid holidays
• AFLAC
• Monthly Employee Engagement Activities
• An extraordinary work environment that is both engaging and fun!

Who you are:

• Master’s degree in a related field preferred; Social Work, Psychology, Counseling
• Minimum of 3 to 5 years of progressive experience in customer service, guest relations, social work, or a similar role
• Experience working with the elderly required
• RCFE certification preferred

General Summary:

The Director of Resident Services is responsible for developing, fostering and improving the relationship between the community, residents and their families focusing on resident satisfaction ensuring resident questions are answered, needs are met, and coordination of areas related to resident relations.

• Oversees Residential Social Workers, Navigators, and Concierge Services; ensures accurate responses to questions and customer service.
• Oversees the efficient and effective resolution of resident complaints and answers residents’ questions regarding the community, policies, etc.
• Responsible for departmental operation and capital budgets.
• Provides a program to provide effective counseling for grief, depression, illness, and loss trauma associated with moving, etc. (both individual & group).
• Provides customer service to residents by problem-solving when needed or providing guidance regarding where residents find information and functioning as the liaison between residents and staff.
• Monitors residents’ overall well-being in a general way and reports any significant changes in condition or concerns to the appropriate Director(s).
• Performs other relative, relevant duties as required.

All Employees must be able to pass background checks (fitness for duty physical, fingerprinting, employment references) as required by a licensed residential care facility.

Job Info

• Job Identification 39548
• Posting Date 09/01/2026, 03:45 PM
• Degree Level Bachelor's Degree
• Job Schedule Full time