Director Of Resident Services

Socket.dev; Lansdale (Montgomery County); On-site; USD 90,000 - 130,000; Full time

Job summary

Socket.dev is seeking a Director of Resident Services for Independent Living in a Continuing Care Retirement Community. This exempt, full-time role focuses on leading resident services, developing wellness programs, and ensuring high resident satisfaction.

The ideal candidate has a Bachelor’s degree in a related field and proven leadership in senior living or healthcare, with strong communication and organizational skills to manage programs and staff.

Qualifications

• Bachelor’s degree required in social work, healthcare, gerontology or related field.
• Proven leadership and team management experience in senior living or healthcare.
• Strong communication and interpersonal skills with compassionate resident care.

Responsibilities

• Oversee and coordinate resident services in Independent Living to meet resident needs.
• Develop and implement programs promoting social engagement, wellness, and well-being.
• Serve as primary contact for residents and families, addressing concerns and ensuring satisfaction.
• Collaborate with staff to ensure compliance with policies, safety standards and regulatory requirements.
• Lead, train, and supervise resident services staff; manage budgets and resource allocation.
• Continuously assess and improve service delivery to enhance resident satisfaction and community reputation.

Skills

Leadership

Communication

Regulatory knowledge

Program development

Organizational skills

Education

Bachelor’s degree in social work, healthcare, gerontology, or related field

Job description

Director of Resident Services – Independent Living

We are seeking a dedicated and compassionate Director of Resident Services to lead and enhance the quality of life for residents in our Continuing Care Retirement Community’s Independent Living program. This leadership role offers an exciting opportunity to make a meaningful impact on residents’ daily experiences while fostering a warm, welcoming community environment.

Position is an exempt position

Key Responsibilities

• Oversee and coordinate all resident services, ensuring they meet the needs and preferences of residents in the Independent Living community.
• Develop and implement programs and activities that promote social engagement, wellness, and overall well-being.
• Serve as a primary point of contact for residents and their families, addressing concerns and ensuring high levels of satisfaction.
• Collaborate with staff and management to ensure compliance with community policies, safety standards, and regulatory requirements.
• Lead, train, and supervise resident services staff, fostering a positive and professional team environment.
• Manage budgets related to resident services, including planning and resource allocation.
• Continuously assess and improve service delivery to enhance resident satisfaction and community reputation.

Join our community and be part of a team committed to enriching the lives of our residents through compassionate service, innovative programs, and a supportive environment. We offer opportunities for professional growth, a collaborative work culture, and a rewarding career dedicated to making a difference.

Requirements

Skills and Qualifications

• Bachelor’s degree in social work, healthcare, gerontology, or a related field;
• Proven experience in senior living, retirement communities, or related healthcare services, with a focus on independent living.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills, with a compassionate approach to resident care.
• Knowledge of regulatory standards and best practices in senior living services.
• Ability to develop innovative programs that promote resident engagement and well-being.
• Organizational skills with the ability to manage multiple priorities effectively.