Director of Resident Services

VI; Naples (FL); On-site; USD 92,000 - 119,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Paid time off from day one

401k with company match

Paid maternity and paternity benefits

Training and development

Tuition reimbursement

Luxury work environment

Meaningful and rewarding work

Job summary

Vi at Bentley Village in Naples, FL seeks a Director of Resident Services to lead the resident experience, ensuring residents feel welcomed, valued, supported, and connected to their community.

The role oversees coordination of resident services, drives resident satisfaction, builds relationships with families and leadership, and requires strong communication, approachable leadership, and a passion for exceptional customer service in a senior living setting.

Qualifications

• Minimum 10 years prior experience in a similar role with management experience in an area that emphasizes gerontology.
• Bachelor's Degree in Social Work, Nursing, Sociology, Psychology and/or Gerontology or related field; Master's preferred.
• Current CPR certification required or willingness to become CPR certified.

Responsibilities

• Oversee coordination and delivery of resident services; promote resident satisfaction.
• Foster meaningful relationships and act as liaison between residents, families, and community leadership.
• Lead with strong communication, approachability, and a passion for delivering exceptional customer service in a senior living environment.

Skills

Management experience

Gerontology knowledge

Communication skills

Project management

Customer service excellence

Education

Bachelor's Degree in Social Work Nursing Sociology Psychology Gerontology

Master's Degree in related field

Tools

MS Office

Job description

Overview

Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi.

What We Offer:

• Competitive pay
• Exceptional benefits
• Generous Paid Time Off - start accruing on day one
• 401k with company match
• Paid maternity and paternity benefits
• Award-winning training and development
• Tuition Reimbursement
• Luxury work environment
• Meaningful and rewarding work

Vi at Bentley Village is located at 2315 Leisure Lane, Naples, FL 34110

Responsibilities

Director of Resident Services

We are seeking an energetic, compassionate, and service-oriented Director of Resident Services to join our leadership team. This individual will play an integral role in creating an exceptional resident experience by ensuring residents feel welcomed, valued, supported, and connected to their community.

The Resident Services Director oversees the coordination and delivery of resident services, promotes resident satisfaction, fosters meaningful relationships and serves as an important liaison between residents, families and community leadership. The ideal candidate is a strong communicator, an approachable leader and someone who is passionate about delivering exceptional customer service in a senior living environment.

Qualifications

• Qualified applicants are required to possess a minimum of 10 years prior experience in a similar role with management experience in an area that has a strong emphasis on gerontology (i.e., social worker, nurse or psychologist).
• Bachelor'sDegree in Social Work, Nursing, Sociology, Psychology and/or Gerontology or a related field is required. Master's Degree ispreferred.
• Current CPR certification is required or must be willing and able to become CPR certified.

Additional requirements include:

• Knowledge, understanding and demonstrated ability to deal with gerontological issues.
• Knowledge of Federal and State laws regarding elder care and assisted living and subsequent compliance requirements.
• Demonstrated project management skills.
• Excellent communication and listening skills, enthusiastic, resourceful, organized and possesses strong personal awareness of nonverbal communication.
• Ability to use a resident and customer-focused approach to problem solving, goal setting and management philosophy.
• Computer skills including proficiency in MS Office.

The application window is anticipated to close within 30 days of the date of the posting.

This position requires compliance with Florida’s Care Provider Background Screening process. Please see the Clearinghouse screening information here: https://info.flclearinghouse.com.

Pay Range

USD $91,545.19 - USD $119,016.20 /Yr.