Director of Resident Experience & Wellness

Experience Senior Living; Falls Church (VA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Full benefits (medical, dental, vision

Job summary

Experience Senior Living is seeking a Director of Resident Experience to help shape a best-in-class program for The Reserve Falls Church as we prepare for our 2027 opening. You will lead the Resident Experience team, design engaging activities, coordinate with departments, manage events, and ensure resident safety and satisfaction as we create an exceptional community from the ground up.

This role requires strong leadership, communication, and organizational skills, with a passion for enriching

Qualifications

• Bachelor's degree or 2 years related experience.
• Complete applicable licensing certifications.
• Clear communication in writing and speaking; visual communication.
• Strong leadership and performance review experience.
• Use independent judgement to meet company goals.
• Operate standard office equipment.
• Tech proficiency: Word, email, internet, tablets, resident software.
• Valid driver’s license with clean driving record.
• Comply with motor vehicle policy.
• Creative, innovative, and able to develop programs.
• Goal setting, task definition, resource allocation.
• Research options to aid decision-making.
• Identify and allocate resources to meet goals.
• Relate to routine operations and follow policies.
• Build productive relationships with residents, families, staff.
• Be punctual, neat, professional appearance.
• Flexible schedule including weekends and holidays.

Responsibilities

• Manages all aspects of the Resident Experience Program.
• Creates activities for group, individual and one-on-one based on residents' needs.
• Researches, approves, develops, and modifies events per residents' interests.
• Publishes monthly Resident Experience event calendar by the 1st of each month.
• Coordinates activities with other departments; may partner with marketing.
• Uses LifeLoop to publish monthly calendars.
• May drive the company bus/vehicle as required.
• May recruit, hire, orient, train, supervise staff and volunteers.
• Serve as the Manager on Duty when assigned.

Skills

Leadership

Communication

Supervision

Performance reviews

Education

Bachelor's degree

Licensing certifications

Tools

LifeLoop

Office tools

Resident software

Job description

Experience Senior Living is seeking a Director of Resident Experience to help shape a best-in-class program for The Reserve Falls Church as we prepare for our 2027 opening. You will lead the Resident Experience team, design engaging activities, coordinate with departments, manage events, and ensure resident safety and satisfaction as we create an exceptional community from the ground up.

This role requires strong leadership, communication, and organizational skills, with a passion for enriching